Service Desk Agent Salaries in North Carolina
How Much Does a Service Desk Agent Make in North Carolina?
Updated March 01, 2025
As of March 01, 2025,
the average annual pay of Service Desk Agent in North Carolina is $56,552.
While Salary.com is seeing that Service Desk Agent salary in NC can go up to $68,203
or down to $45,343, but most earn between $50,685 and $62,651.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Service Desk Agent
Guest Service Agent/Front Desk Clerk/Front Desk Agent
$31,279
North Carolina
Per Year
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Similar Job Salaries to Service Desk Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Electrolux Group
Service Desk Agent
|
$66,510/yr
|
RANGE: $59,170 - $73,850
|
|
Electrolux Home Products, Inc.
Service Desk Agent
|
$66,510/yr
|
RANGE: $59,170 - $73,850
|
|
Bridgestone Aircraft Tire (USA), Inc.
Service Desk Agent
|
$47,366/yr
|
RANGE: $42,608 - $52,123
|
|
Hilton Garden Inn - Greensboro Airport
Guest Service Agent/Front Desk
|
$37,732/yr
|
RANGE: $33,689 - $41,775
|
|
ABC Investments and Management
Front Desk Agent
|
$37,691/yr
|
RANGE: $33,653 - $41,730
|
|
NightStar Lodging
Hotel Front Desk Agent
|
$36,608/yr
|
RANGE: $32,685 - $40,530
|
|
Comfort Inn Marion NC
Hotel Front Desk Agent
|
$36,608/yr
|
RANGE: $32,685 - $40,530
|
|
KOURY CORPORATION
Front Desk Agent
|
$37,732/yr
|
RANGE: $33,689 - $41,775
|
|
Shell Island Resort
Front Desk Agent Oceanfront
|
$36,768/yr
|
RANGE: $32,829 - $40,708
|
Top 10 Highest Paying Cities For Service Desk Agent Jobs in North Carolina
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Service Desk Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Service Desk Agent job salaries in North Carolina.
Some cities can pay higher salaries for Service Desk Agent jobs, which can indicate that there is a large demand for Service Desk Agent positions in this city.
The following table shows top 10 cities where the Service Desk Agent salary is higher than other cities in North Carolina.
Raleigh takes first place in this list, followed by Cary, Charlotte.
The Service Desk Agent salary is $57,435 in Raleigh,
which is lower than the national average. There is 0 city's Service Desk Agent salary higher than national average in North Carolina.
The average salary for a Service Desk Agent in North Carolina is $56,552,
but we found that the city with the highest salary for Service Desk Agent jobs is Raleigh, NC, and it is higher than Cary.
Service Desk Agent jobs in Raleigh can have the opportunity to earn higher salaries than in other cities in North Carolina.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Raleigh | $57,435 | $4,786 | $1,105 | $28 |
| Cary | $57,435 | $4,786 | $1,105 | $28 |
| Charlotte | $57,141 | $4,762 | $1,099 | $27 |
| Gastonia | $57,082 | $4,757 | $1,098 | $27 |
| Durham | $57,023 | $4,752 | $1,097 | $27 |
| Greenville | $57,023 | $4,752 | $1,097 | $27 |
| Rocky Mount | $57,023 | $4,752 | $1,097 | $27 |
| Wilson | $57,023 | $4,752 | $1,097 | $27 |
| Hickory | $56,552 | $4,713 | $1,088 | $27 |
| Chapel Hill | $56,493 | $4,708 | $1,086 | $27 |
What Does a Service Desk Agent Do?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find details about.
Updated December 22, 2021
You’ll need to have “the patience of a saint” to work on the service desk, without it you’ll likely get frustrated quickly and your customers will sense your annoyance.
Updated December 22, 2021
When hired, help desk agents will usually go through job-specific training that teaches them about the ticketing system and preferred phone scripts.
Updated December 19, 2021
If the problem is too complicated for the help desk agent to resolve on their own, they escalate it to tier two or tier three support teams.
Updated December 19, 2021
– help desk agents are always on the phone with customers, so they should be excellent communicators, both verbally and in writing.
Updated December 19, 2021
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Explore JobArchitectFrequently Asked Questions About a Service Desk Agent Salaries
What is the average of a Service Desk Agent in North Carolina?
The Service Desk Agent salary range is from $50,685 to $62,651, and the average Service Desk Agent salary is $56,552/year in North Carolina.
The Service Desk Agent's salary will change in different locations.
Which location pays the highest Service Desk Agent salary in the United States?
The Service Desk Agent salary in San Jose, CA is $73,930
which is the highest in the US.
What kinds of reasons will influence the Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Service Desk Agent.
What is the growth rate of the Service Desk Agent's salary?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find the detailed salary report of a Service Desk Agent.
