Service Desk Agent Salaries in Pennsylvania
How Much Does a Service Desk Agent Make in Pennsylvania?
Updated March 01, 2025
As of March 01, 2025,
the average annual pay of Service Desk Agent in Pennsylvania is $58,790.
While Salary.com is seeing that Service Desk Agent salary in PA can go up to $70,903
or down to $47,138, but most earn between $52,691 and $65,131.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Service Desk Agent
Guest Service Agent/Front Desk Clerk/Front Desk Agent
$32,517
Pennsylvania
Per Year
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Similar Job Salaries to Service Desk Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
CGS Federal (Contact Government Services)
Sr. Service Desk Agent
|
$61,990/yr
|
RANGE: $55,350 - $68,630
|
|
Moyer & Son Inc
Service Desk Agent
|
$56,993/yr
|
RANGE: $50,114 - $63,871
|
|
Unisys Corporation
Service Desk Agent - Remote
|
$78,546/yr
|
RANGE: $69,413 - $87,678
|
|
CGS
Service Desk Agent
|
$64,578/yr
|
RANGE: $57,661 - $71,496
|
|
5100 Kyndryl Solutions Private Limited
Service Desk Agent
|
$74,232/yr
|
RANGE: $65,601 - $82,863
|
|
Contact Government Services, LLC
Service Desk Agent
|
$61,990/yr
|
RANGE: $55,350 - $68,630
|
|
Hampton Inn & Suites
Hotel Front Desk Agent
|
$39,175/yr
|
RANGE: $33,543 - $44,806
|
|
TownePlace Suites by Marriott
Front Desk Hotel Agent
|
$40,529/yr
|
RANGE: $34,703 - $46,355
|
|
Motel 6 Allentown
Front Desk Agent
|
$42,644/yr
|
RANGE: $36,514 - $48,774
|
|
Holiday Inn
Front Desk Agent
|
$42,644/yr
|
RANGE: $36,514 - $48,774
|
Top 10 Highest Paying Cities For Service Desk Agent Jobs in Pennsylvania
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Service Desk Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Service Desk Agent job salaries in Pennsylvania.
Some cities can pay higher salaries for Service Desk Agent jobs, which can indicate that there is a large demand for Service Desk Agent positions in this city.
The following table shows top 10 cities where the Service Desk Agent salary is higher than other cities in Pennsylvania.
Doylestown takes first place in this list, followed by Philadelphia, West Chester.
The Service Desk Agent salary is $63,739 in Doylestown,
which is higher than the national average. There are 7 cities' Service Desk Agent salary higher than national average in Pennsylvania.
The average salary for a Service Desk Agent in Pennsylvania is $58,790,
but we found that the city with the highest salary for Service Desk Agent jobs is Doylestown, PA, and it is higher than Philadelphia.
Service Desk Agent jobs in Doylestown can have the opportunity to earn higher salaries than in other cities in Pennsylvania.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Doylestown | $63,739 | $5,312 | $1,226 | $31 |
| Philadelphia | $62,207 | $5,184 | $1,196 | $30 |
| West Chester | $61,323 | $5,110 | $1,179 | $29 |
| Stroudsburg | $59,556 | $4,963 | $1,145 | $29 |
| Allentown | $59,379 | $4,948 | $1,142 | $29 |
| Bethlehem | $59,379 | $4,948 | $1,142 | $29 |
| Easton | $59,262 | $4,938 | $1,140 | $28 |
| Reading | $58,614 | $4,884 | $1,127 | $28 |
| Pittsburgh | $58,024 | $4,835 | $1,116 | $28 |
| Lancaster | $57,730 | $4,811 | $1,110 | $28 |
What Does a Service Desk Agent Do?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find details about.
Updated December 22, 2021
You’ll need to have “the patience of a saint” to work on the service desk, without it you’ll likely get frustrated quickly and your customers will sense your annoyance.
Updated December 22, 2021
When hired, help desk agents will usually go through job-specific training that teaches them about the ticketing system and preferred phone scripts.
Updated December 19, 2021
If the problem is too complicated for the help desk agent to resolve on their own, they escalate it to tier two or tier three support teams.
Updated December 19, 2021
– help desk agents are always on the phone with customers, so they should be excellent communicators, both verbally and in writing.
Updated December 19, 2021
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Explore JobArchitectFrequently Asked Questions About a Service Desk Agent Salaries
What is the average of a Service Desk Agent in Pennsylvania?
The Service Desk Agent salary range is from $52,691 to $65,131, and the average Service Desk Agent salary is $58,790/year in Pennsylvania.
The Service Desk Agent's salary will change in different locations.
Which location pays the highest Service Desk Agent salary in the United States?
The Service Desk Agent salary in San Jose, CA is $73,930
which is the highest in the US.
What kinds of reasons will influence the Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Service Desk Agent.
What is the growth rate of the Service Desk Agent's salary?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find the detailed salary report of a Service Desk Agent.
