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As of August 01, 2026, the average salary for a Service Desk in Massachusetts is $64,864 per year, which breaks down to an hourly rate of $31.
However, a Service Desk's salary can vary significantly. Here’s a look at the typical salary range:
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Service Desk Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $72,285 | $6,024 | $1,390 | $35 |
| Average | $64,864 | $5,405 | $1,247 | $31 |
| 25th Percentile | $58,382 | $4,865 | $1,123 | $28 |
Berkshire Group, LLC - Boston, MA
Solve IT Strategies, Inc. - Boston, MA
American Operations Corporation - North Lexington, MA
Edelman Financial Engines, LLC - Boston, MA
A Service Desk's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Service Desk's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Help Desk... Level Service Desk | $56,261 |
| Service D... Level Service Desk | $65,314 |
| Help Desk... Level Service Desk | $73,926 |
| Help Desk... Level Service Desk | $81,498 |
| Help Desk... Level Service Desk | $91,561 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Service Desks. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Service Desk roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, Service Desk positions in Transportation or Telecom typically offer lower base pay, as these industries often view Service Desk as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $71,350 | $34.0 | 10% |
| Biotechnology | $71,350 | $34.0 | 10% |
| Business Services | $71,350 | $34.0 | 10% |
| Chemicals | $71,350 | $34.0 | 10% |
| Construction | $71,350 | $34.0 | 10% |
Understanding how a Service Desk's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $72,285 | $6,024 | $1,390 | $35 |
| Average | $64,864 | $5,405 | $1,247 | $31 |
| 25th Percentile | $58,382 | $4,865 | $1,123 | $28 |
Ready to take the next step in your career? Browse thousands of current Service Desk job openings on our job board. Use the search bar below to find your perfect match.
Stop & Shop
Watertown, MA
Stop & Shop | Watertown, MA
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Worcester, MA
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Job Description. Job Description. Why Jencap. We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale... more
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Needham, MA
SharkNinja | Needham, MA
Fall 2026:Service Desk Co-op (July to December)SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated l... more
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Crescent Hotels & Resorts LLC
Quincy, MA
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Job Description. Job Description. Front Desk Agent – Full-Time. We are looking for an experienced, energetic. Front Desk Agent. who thrives in a fast-paced... more
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Goldfish Swim School
Great Barrington, MA
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Front Desk Representative Opportunity At Goldfish Swim SchoolAre you looking for a great gig where the work is actually fun. Do you want to work somewhere ... more
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Crescent Hotels & Resorts
Quincy, MA
Crescent Hotels & Resorts | Quincy, MA
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4 Days Ago
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