Help Desk Coordinator Salary in California

Position Summary: As a Help Desk Coordinator at StoredTech, you'll play a critical role in facilitating the smooth operation of our technical support services. This position offers an opportunity for growth and development within the IT support field, ideal for individuals passionate about technology and eager to embark on a career path in computer support. Key Duties and Responsibilities: Serve as the central point of contact for incoming client support requests via phone, email, or ticketing system. Prioritize and assign on-site support tickets to appropriate technicians based on expertise, availability, and urgency. Maintain accurate documentation of all service requests, including client information, issue details, and resolution steps. Provide exceptional customer service by responding promptly to client inquiries, keeping them informed about the status of their support requests. Gather necessary information from clients to effectively troubleshoot technical issues and escalate co

Job Description Job Description Are you a problem-solver with a knack for working with computers? Do you excel at interacting with others to help them resolve their PC issues? We’d like to welcome a Help Desk Coordinator I responsible to serve as the initial point of contact for help desk calls relating to PC software and hardware issues. Documents and assigns problems using Help Desk problem logging software program. Another primary function is to set up and take down computers for training sessions, meetings, new and relocating employees. JOB REQUIREMENTS & RESPONSIBILITES Serves as primary point of contact for Help Desk inquiries & requests. Help calls will involve problems with Datasafe software & hardware, and PC software and hardware, including printers. Resolving these calls may involve traveling to branch offices. Maintains and updates Help Desk documentation and procedures. Distributes help requests to other Information Systems department personnel as needed to complete help c

Job Description Job Description Overview of CompanyICSI is a rapidly growing MSP in Annapolis, Maryland and has been servicing the DC Metro area since 1987.Job Description: Help Desk Coordinator / Dispatch ManagerDuties: Provides daily supervision and direction to helpdesk teamManage personnel who serve as the first point of contact for troubleshooting hardware, software, PC, printer, and Network issuesAssigning and tracking helpdesk ticketsTracking, reporting, and ensuring adherence to SLAsProvides administrative and technical direction to helpdesk teamStrong communication, leadership, and customer service skills.Defining processes and operations for Service Delivery and Professional ServicesWorks closely with other teams and clients to coordinate plans and activitiesAnalyze, evaluate, and resolve client service delivery challenges.Monitor and review all service and support queues to assign ticket priority, and escalations, determine if request is new or DocumentReview and improve wor

IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay Rate: $23.00 $25.00/hour (parking provided/validated) Schedule: 9-5pm EST Positional Overview Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Look no further! We're actively seeking a skilled IT Service Desk Coordinator to join our clients team and play a pivotal role in ensuring smooth IT operations. As the Service Desk Coordinator, you'll be the first point of contact for their internal users, providing timely and effective support for their IT needs. From troubleshooting technical issues to coordinating with other IT teams for resolution, your attention to detail and strong communication skills will be essential in delivering top-notch service. If you thrive in a fast-paced environment, enjoy solving complex IT problems, and have a knack for fostering positive relationships with users, we encourage you to apply and be

Job Description Job Description Overview of Company ICSI is a rapidly growing MSP in Annapolis, Maryland and has been servicing the DC Metro area since 1987. Job Description: Help Desk Coordinator / Dispatch Manager Duties: Provides daily supervision and direction to helpdesk team Manage personnel who serve as the first point of contact for troubleshooting hardware, software, PC, printer, and Network issues Assigning and tracking helpdesk tickets Tracking, reporting, and ensuring adherence to SLAs Provides administrative and technical direction to helpdesk team Strong communication, leadership, and customer service skills. Defining processes and operations for Service Delivery and Professional Services Works closely with other teams and clients to coordinate plans and activities Analyze, evaluate, and resolve client service delivery challenges. Monitor and review all service and support queues to assign ticket priority, and escalations, determine if request is new or Document Review an

Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities: Initial triage on all inbound support calls Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly Dispatching tickets that are not able to be handled remotely to our on-site technicians Verifying that backups are functioning properly both on-site and off-site for clients Confirming that client's are satisfied with the products and services that are being provided to them Assist with organizing documentation for clients Creation of standard operating procedures Qualifications: 1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.) 2. You should consider yourself to be kind, patient, and happy 3. Team player - you enjoy working well with others. You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them)