Lead, manage, plan, organize, direct, and control the operations of the Sales and Service Contact Centers, responsible for customer care, advanced product lead management, support, billing and order entry for the site.
December 08, 2022
Set up, administration, control and after sales service of hotel and hospitality marketing programs.
December 23, 2022
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer service.
January 01, 2023
Develop and implement standard operating procedures to support the goals of the sales organization and promote consistency in staff execution.
March 09, 2023
Communicate effectively, both in writing and orally.
March 16, 2023
Manage scheduling so that there is call coverage during all working business hours.
March 19, 2023
Schedule and lead departmental staff meetings, workshops and functions.
March 28, 2023
Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction to drive sales results.
April 23, 2023
Assisting other management team members in identifying trends and establishing call center goals.
April 26, 2023
Create and execute effective staffing model to meet stringent service level requirements.
May 05, 2023