Answer customer questions and be able to explain repair needs of their vehicle.
September 05, 2022
Prepare a complete and accurate estimate of cost for labor and parts.
January 11, 2023
Greet each customer in a professional and courteous manner.
January 22, 2023
Monitor the progress of each vehicle throughout the day, and update customers frequently.
February 14, 2023
Prepares various reports and updates including morning reports, rental updates, call center updates, write-offs/collections, Advisor pay reports and production list.
March 02, 2023
Provide the consumer with the most expeditious and high quality repair available.
March 25, 2023
Communicates customer updates on repair status and progress of vehicle.
April 26, 2023
Attend daily release meetings.
April 30, 2023
Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle.
May 03, 2023
Greets and assists customers by phone or in person, schedules vehicles for estimates, checks in vehicles, delivers and picks up vehicles and/or customers and sends 'thank you' cards and/or follow up calls to customer upon completion and delivery of vehicle.
May 06, 2023