Contact Manager Salary in New York, NY
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How much does a Contact Manager make in New York, NY? The average Contact Manager salary in New York, NY is $115,126 as of March 26, 2024, but the salary range typically falls between $98,006 and $135,965. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary range for a Contact Manager
$98,006 to $135,965
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Contact Manager
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What does a Contact Manager do?
Common responsibilities of a Contact Manager
Act as a business partner while regularly educating, advising and informing your customers on marketing products, corporate merchandise, marketing trends and new campaign strategies.
November 16, 2022
Lead/direct senior business analysts, functional support area managers, and cross-functional execution teams on complex projects, performance improvement initiatives and organizational effectiveness analysis.
December 30, 2022
Develop and sustain a team of direct reports who are engaged in delivering the performance required to meet business targets, including coaching and the creation and implementation of training and development plans in an environment with a continuously evolving workforce.
March 08, 2023
Works closely with Senior Management and Director of Operations to create policy/procedures for their specific departments, and has direct external contact with business clients to provide sales support and resolution of escalated issues.
March 15, 2023
Support training efforts to ensure appropriate new hire training is achieving desired needs and the appropriate handoffs and tracking exist between contact center organization and training organization.
March 20, 2023
Manages and develops staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports.
April 20, 2023
Assist other teams to ensure all project deliverables and outcomes are implemented on time, on budget, and within scope to meet the expectations of the project sponsor and owner.
April 24, 2023
Monitor completion of operational effectiveness/compliance requirements outlined in BMOs Policy and Procedures (PandP), and/or any other regulators and other communications as received, to manage risk within acceptable limits.
April 24, 2023
Drives employee engagement across the contact center ensuring employees are receiving training as required, team meetings are being held, one-on-one feedback sessions are being held, and recognition and rewards are utilized on a frequent basis to award positive behaviors.
April 30, 2023
Provides guidance and direction to staff, covering all aspects of customer service standards/procedures, ensures adherence to policies and procedures and initiates programs to enhance productivity and customer care.
May 12, 2023
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Contact Manager Salary By Experience Levels in New York, NY
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RELEVANT JOB EXPERIENCE
Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.
Contact Manager Salary By Level of Education in New York, NY
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Tell us about your education and see an estimate of earnings for Contact Manager in New York, NY and well to know the impact of education on future careers.
LEVEL OF EDUCATION
Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.
Average Salary Range for Contact Manager in New York, NY
Average Base Salary
Core compensation
98006
135965
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Contact Manager in 2024?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Manager in New York, NY. The base salary for Contact Manager ranges from $98,006 to $135,965 with the average base salary of $115,126. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $103,198 to $151,277 with the average total cash compensation of $123,848.
View Average Salary for Contact Manager as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $115,126 | $98,006 - $135,965 |
| Bonus | $8,722 | $5,192 - $15,312 |
| Total Pay | $123,848 | $103,198 - $151,277 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Contact Manager Salary Near New York, NY
| CITY, STATE | AVERAGE SALARY RANGE | COMPARE TO New York, NY |
|---|---|---|
| CITY, STATE West New York, NJ | AVERAGE SALARY RANGE $98,593 - $136,780 | COMPARE TO New York, NY |
| CITY, STATE Hoboken, NJ | AVERAGE SALARY RANGE $98,593 - $136,780 | COMPARE TO New York, NY |
| CITY, STATE Union City, NJ | AVERAGE SALARY RANGE $98,593 - $136,780 | COMPARE TO New York, NY |
| CITY, STATE Jersey City, NJ | AVERAGE SALARY RANGE $98,593 - $136,780 | COMPARE TO New York, NY |
| CITY, STATE Bronx, NY | AVERAGE SALARY RANGE $98,593 - $136,780 | COMPARE TO New York, NY |
| CITY, STATE Brooklyn, NY | AVERAGE SALARY RANGE $98,593 - $136,780 | COMPARE TO New York, NY |
See salaries for Contact Manager in locations close to New York, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.
About New York, New York
The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
View Salary for Similar Jobs to Contact Manager in New York, NY
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| JOB TITLE | LOCATION | MINIMUM SALARY | MAXIMUM SALARY |
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| JOB TITLE Contact Center Manager | LOCATION New York, NY | MINIMUM SALARY $96,473 | MAXIMUM SALARY $134,126 |
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| JOB TITLE Contact Tracing Manager | LOCATION New York, NY | MINIMUM SALARY $56,001 | MAXIMUM SALARY $75,272 |
| JOB TITLE Contact Center Scheduler III | LOCATION New York, NY | MINIMUM SALARY $75,530 | MAXIMUM SALARY $96,350 |
| JOB TITLE Contact Center Quality Manager | LOCATION New York, NY | MINIMUM SALARY $79,459 | MAXIMUM SALARY $116,260 |
The Contact Manager job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in New York, NY that might be a good fit for the type of job and salary you are looking for.
About New York, New York The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estim....More
New York, New York area prices were up 1.6% from a year ago
Contact Manager Salary in popular cities: Buffalo, Rochester, Yonkers
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role