Customer Care Lead Salary in Eugene, Oregon

How much does a Customer Care Lead make in Eugene, OR?

As of March 01, 2025, the average annual salary for a Customer Care Lead in Eugene, OR is $65,283. According to Salary.com, salaries can range from a low of $51,138 to a high of $81,999, with most professionals earning between $57,879 and $74,033.

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Salary range for a Customer Care Lead

$57,879 to $74,033

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Customer Care Lead

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Job Openings for Customer Care Lead in Eugene, OR

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Eugene, OR

How much should you be earning in Customer Care Lead in Eugene, OR based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Eugene, OR

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Eugene, OR

Average Base Salary

Core compensation

57879

74033

65283

Average Total Cash Compensation

Includes base and annual incentives

59753

78169

68094

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Eugene, OR. The base salary for Customer Care Lead ranges from $57,879 to $74,033 with the average base salary of $65,283. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,753 to $78,169 with the average total cash compensation of $68,094.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$65,283	$57,879 - $74,033
Bonus	$2,812	$1,874 - $4,136
Total Pay	$68,094	$59,753 - $78,169

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Eugene, OR

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Eugene, OR
CITY, STATE Springfield, OR	AVERAGE SALARY RANGE $56,780 - $72,628	COMPARE TO Eugene, OR
CITY, STATE Corvallis, OR	AVERAGE SALARY RANGE $56,440 - $72,193	COMPARE TO Eugene, OR
CITY, STATE Albany, OR	AVERAGE SALARY RANGE $56,473 - $72,235	COMPARE TO Eugene, OR
CITY, STATE Salem, OR	AVERAGE SALARY RANGE $57,108 - $73,048	COMPARE TO Eugene, OR
CITY, STATE Bend, OR	AVERAGE SALARY RANGE $56,266 - $71,970	COMPARE TO Eugene, OR
CITY, STATE Oregon City, OR	AVERAGE SALARY RANGE $60,007 - $76,755	COMPARE TO Eugene, OR

See salaries for Customer Care Lead in locations close to Eugene, OR. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Eugene, Oregon

According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m). To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Customer Care Team Lead	LOCATION Eugene, OR	MINIMUM SALARY $57,156	MAXIMUM SALARY $73,187
JOB TITLE Customer Care Team Leader	LOCATION Eugene, OR	MINIMUM SALARY $57,300	MAXIMUM SALARY $73,300
JOB TITLE Customer Lead	LOCATION Eugene, OR	MINIMUM SALARY $31,780	MAXIMUM SALARY $43,785
JOB TITLE Customer Care Executive	LOCATION Eugene, OR	MINIMUM SALARY $211,390	MAXIMUM SALARY $278,290
JOB TITLE Customer Care Supervisor	LOCATION Eugene, OR	MINIMUM SALARY $69,100	MAXIMUM SALARY $90,200
JOB TITLE Customer Care Director	LOCATION Eugene, OR	MINIMUM SALARY $156,700	MAXIMUM SALARY $204,700

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Eugene, OR that might be a good fit for the type of job and salary you are looking for.

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