Customer Care Lead Salary in Fort Collins, CO

How much does a Customer Care Lead make in Fort Collins, CO?

As of March 01, 2025, the average annual salary for a Customer Care Lead in Fort Collins, CO is $64,304. According to Salary.com, salaries can range from a low of $50,371 to a high of $80,771, with most professionals earning between $57,011 and $72,923.

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Salary range for a Customer Care Lead

$57,011 to $72,923

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Customer Care Lead

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Job Openings for Customer Care Lead in Fort Collins, CO

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Fort Collins, CO

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Fort Collins, CO

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Fort Collins, CO

Average Base Salary

Core compensation

57011

72923

64304

Average Total Cash Compensation

Includes base and annual incentives

58857

76998

67074

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Fort Collins, CO. The base salary for Customer Care Lead ranges from $57,011 to $72,923 with the average base salary of $64,304. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,857 to $76,998 with the average total cash compensation of $67,074.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$64,304	$57,011 - $72,923
Bonus	$2,770	$1,846 - $4,074
Total Pay	$67,074	$58,857 - $76,998

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Fort Collins, CO

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Fort Collins, CO
CITY, STATE Loveland, CO	AVERAGE SALARY RANGE $56,634 - $72,440	COMPARE TO Fort Collins, CO
CITY, STATE Greeley, CO	AVERAGE SALARY RANGE $56,836 - $72,699	COMPARE TO Fort Collins, CO
CITY, STATE Boulder, CO	AVERAGE SALARY RANGE $59,289 - $75,837	COMPARE TO Fort Collins, CO
CITY, STATE Broomfield, CO	AVERAGE SALARY RANGE $58,853 - $75,279	COMPARE TO Fort Collins, CO
CITY, STATE Cheyenne, WY	AVERAGE SALARY RANGE $53,162 - $68,000	COMPARE TO Fort Collins, CO
CITY, STATE Westminster, CO	AVERAGE SALARY RANGE $58,763 - $75,164	COMPARE TO Fort Collins, CO

See salaries for Customer Care Lead in locations close to Fort Collins, CO. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Fort Collins, Colorado

Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 56 mi (90 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University. Fort Collins is situated at the base of the Rocky Mountain foothills of the northern Fr...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Customer Care Team Lead	LOCATION Fort Collins, CO	MINIMUM SALARY $57,156	MAXIMUM SALARY $73,187
JOB TITLE Customer Care Team Leader	LOCATION Fort Collins, CO	MINIMUM SALARY $56,400	MAXIMUM SALARY $72,200
JOB TITLE Customer Lead	LOCATION Fort Collins, CO	MINIMUM SALARY $31,780	MAXIMUM SALARY $43,785
JOB TITLE Customer Care Executive	LOCATION Fort Collins, CO	MINIMUM SALARY $208,190	MAXIMUM SALARY $274,090
JOB TITLE Customer Care Supervisor	LOCATION Fort Collins, CO	MINIMUM SALARY $68,100	MAXIMUM SALARY $88,800
JOB TITLE Customer Care Director	LOCATION Fort Collins, CO	MINIMUM SALARY $154,400	MAXIMUM SALARY $201,700

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Fort Collins, CO that might be a good fit for the type of job and salary you are looking for.

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57011

72923

About Fort Collins, Colorado Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situ....More

Fort Collins, Colorado area prices were up 2.3% from a year ago

Customer Care Lead Salary in popular cities: Denver, Colorado Springs, Aurora

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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