Customer Care Lead Salary in Helena, Montana

How much does a Customer Care Lead make in Helena, MT?

As of April 01, 2025, the average annual salary for a Customer Care Lead in Helena, MT is $57,795. According to Salary.com, salaries can range from a low of $45,961 to a high of $72,486, with most professionals earning between $51,601 and $65,485.

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Salary range for a Customer Care Lead

$51,601 to $65,485

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Customer Care Lead

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Job Openings for Customer Care Lead in Helena, MT

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Helena, MT

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Helena, MT

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Helena, MT

Average Base Salary

Core compensation

51601

65485

57795

Average Total Cash Compensation

Includes base and annual incentives

53268

68649

60084

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Helena, MT. The base salary for Customer Care Lead ranges from $51,601 to $65,485 with the average base salary of $57,795. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $53,268 to $68,649 with the average total cash compensation of $60,084.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$57,795	$51,601 - $65,485
Bonus	$2,289	$1,667 - $3,164
Total Pay	$60,084	$53,268 - $68,649

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Helena, MT

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Helena, MT
CITY, STATE Great Falls, MT	AVERAGE SALARY RANGE $52,942 - $67,187	COMPARE TO Helena, MT
CITY, STATE Butte, MT	AVERAGE SALARY RANGE $50,711 - $64,355	COMPARE TO Helena, MT
CITY, STATE Belgrade, MT	AVERAGE SALARY RANGE $50,711 - $64,355	COMPARE TO Helena, MT
CITY, STATE Missoula, MT	AVERAGE SALARY RANGE $50,711 - $64,355	COMPARE TO Helena, MT
CITY, STATE Bozeman, MT	AVERAGE SALARY RANGE $50,711 - $64,355	COMPARE TO Helena, MT
CITY, STATE Kalispell, MT	AVERAGE SALARY RANGE $54,265 - $68,866	COMPARE TO Helena, MT

See salaries for Customer Care Lead in locations close to Helena, MT. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Helena, Montana

Helena (/ˈhɛlɪnə/) is the state capital of the U.S. state of Montana and the county seat of Lewis and Clark County. Helena was founded as a gold camp during the Montana gold rush, and was established in 1864. Over $3.6 billion of gold was extracted in the city limits over a duration of two decades, making it one of the wealthiest cities in the United States by the late nineteenth century. The concentration of wealth contributed to the city's prominent, elaborate Victorian architecture. At the 2010 census Helena's population was 28,190, making it the fifth least populous state capital in the Un...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Customer Care Team Lead	LOCATION Helena, MT	MINIMUM SALARY $57,138	MAXIMUM SALARY $72,178
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JOB TITLE Customer Lead	LOCATION Helena, MT	MINIMUM SALARY $36,607	MAXIMUM SALARY $44,551
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JOB TITLE Customer Care Supervisor	LOCATION Helena, MT	MINIMUM SALARY $57,700	MAXIMUM SALARY $74,200
JOB TITLE Customer Care Director	LOCATION Helena, MT	MINIMUM SALARY $129,400	MAXIMUM SALARY $162,500

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