Customer Care Lead Salary in Kansas City, MO

How much does a Customer Care Lead make in Kansas City, MO?

As of April 01, 2025, the average annual salary for a Customer Care Lead in Kansas City, MO is $64,788. According to Salary.com, salaries can range from a low of $51,522 to a high of $81,256, with most professionals earning between $57,844 and $73,408.

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Salary range for a Customer Care Lead

$57,844 to $73,408

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Customer Care Lead

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Job Openings for Customer Care Lead in Kansas City, MO

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Kansas City, MO

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Kansas City, MO

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Kansas City, MO

Average Base Salary

Core compensation

57844

73408

64788

Average Total Cash Compensation

Includes base and annual incentives

59713

76955

67353

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Kansas City, MO. The base salary for Customer Care Lead ranges from $57,844 to $73,408 with the average base salary of $64,788. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,713 to $76,955 with the average total cash compensation of $67,353.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$64,788	$57,844 - $73,408
Bonus	$2,566	$1,869 - $3,547
Total Pay	$67,353	$59,713 - $76,955

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Kansas City, MO

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Kansas City, MO
CITY, STATE Kansas City, KS	AVERAGE SALARY RANGE $57,832 - $73,393	COMPARE TO Kansas City, MO
CITY, STATE Blue Springs, MO	AVERAGE SALARY RANGE $57,624 - $73,129	COMPARE TO Kansas City, MO
CITY, STATE Lees Summit, MO	AVERAGE SALARY RANGE $57,624 - $73,129	COMPARE TO Kansas City, MO
CITY, STATE Shawnee, KS	AVERAGE SALARY RANGE $57,660 - $73,174	COMPARE TO Kansas City, MO
CITY, STATE Overland Park, KS	AVERAGE SALARY RANGE $57,660 - $73,174	COMPARE TO Kansas City, MO
CITY, STATE Lenexa, KS	AVERAGE SALARY RANGE $57,660 - $73,174	COMPARE TO Kansas City, MO

See salaries for Customer Care Lead in locations close to Kansas City, MO. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Kansas City, Missouri

Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in 2017, making it the 37th most-populous city in the United States. It is the central city of the Kansas City metropolitan area, which straddles the Kansas–Missouri state line. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Customer Care Lead in Kansas City, MO

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Team Lead	LOCATION Kansas City, MO	MINIMUM SALARY $57,138	MAXIMUM SALARY $72,178
JOB TITLE Customer Care Team Leader	LOCATION Kansas City, MO	MINIMUM SALARY $55,700	MAXIMUM SALARY $70,400
JOB TITLE Customer Lead	LOCATION Kansas City, MO	MINIMUM SALARY $36,607	MAXIMUM SALARY $44,551
JOB TITLE Customer Care Executive	LOCATION Kansas City, MO	MINIMUM SALARY $209,990	MAXIMUM SALARY $249,490
JOB TITLE Customer Care Supervisor	LOCATION Kansas City, MO	MINIMUM SALARY $64,700	MAXIMUM SALARY $83,100
JOB TITLE Customer Care Director	LOCATION Kansas City, MO	MINIMUM SALARY $145,000	MAXIMUM SALARY $182,100

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Kansas City, MO that might be a good fit for the type of job and salary you are looking for.

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57844

73408

About Kansas City, Missouri Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in....More

Kansas City, Missouri area prices were up 1.7% from a year ago

Customer Care Lead Salary in popular cities: Saint Louis, Springfield, Independence

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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