Customer Care Lead Salary in Montgomery, Alabama

How much does a Customer Care Lead make in Montgomery, AL?

As of April 01, 2025, the average annual salary for a Customer Care Lead in Montgomery, AL is $59,012. According to Salary.com, salaries can range from a low of $46,928 to a high of $74,011, with most professionals earning between $52,687 and $66,863.

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Salary range for a Customer Care Lead

$52,687 to $66,863

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Customer Care Lead

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Job Openings for Customer Care Lead in Montgomery, AL

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Montgomery, AL

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Montgomery, AL

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Montgomery, AL

Average Base Salary

Core compensation

52687

66863

59012

Average Total Cash Compensation

Includes base and annual incentives

54389

70094

61349

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Montgomery, AL. The base salary for Customer Care Lead ranges from $52,687 to $66,863 with the average base salary of $59,012. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,389 to $70,094 with the average total cash compensation of $61,349.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$59,012	$52,687 - $66,863
Bonus	$2,337	$1,702 - $3,231
Total Pay	$61,349	$54,389 - $70,094

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Montgomery, AL

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Montgomery, AL
CITY, STATE Prattville, AL	AVERAGE SALARY RANGE $52,687 - $66,863	COMPARE TO Montgomery, AL 0%
CITY, STATE Auburn, AL	AVERAGE SALARY RANGE $52,052 - $66,057	COMPARE TO Montgomery, AL
CITY, STATE Georgiana, AL	AVERAGE SALARY RANGE $52,212 - $66,260	COMPARE TO Montgomery, AL
CITY, STATE Columbus, GA	AVERAGE SALARY RANGE $52,467 - $66,584	COMPARE TO Montgomery, AL
CITY, STATE Dothan, AL	AVERAGE SALARY RANGE $51,067 - $64,807	COMPARE TO Montgomery, AL
CITY, STATE Birmingham, AL	AVERAGE SALARY RANGE $55,298 - $70,177	COMPARE TO Montgomery, AL

See salaries for Customer Care Lead in locations close to Montgomery, AL. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Montgomery, Alabama

Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas. The city was incorporated in 18...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Montgomery, AL that might be a good fit for the type of job and salary you are looking for.

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