Customer Care Lead Salary in Yakima, Washington

How much does a Customer Care Lead make in Yakima, WA?

As of February 01, 2025, the average annual salary for a Customer Care Lead in Yakima, WA is $65,766. According to Salary.com, salaries can range from a low of $51,519 to a high of $82,608, with most professionals earning between $58,308 and $74,581.

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Salary range for a Customer Care Lead

$58,308 to $74,581

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Customer Care Lead

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Job Openings for Customer Care Lead in Yakima, WA

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Yakima, WA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Yakima, WA

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LEVEL OF EDUCATION

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Average Salary Range for Customer Care Lead in Yakima, WA

Average Base Salary

Core compensation

58308

74581

65766

Average Total Cash Compensation

Includes base and annual incentives

60196

78750

68600

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Yakima, WA. The base salary for Customer Care Lead ranges from $58,308 to $74,581 with the average base salary of $65,766. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,196 to $78,750 with the average total cash compensation of $68,600.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$65,766	$58,308 - $74,581
Bonus	$2,834	$1,887 - $4,169
Total Pay	$68,600	$60,196 - $78,750

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Yakima, WA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Yakima, WA
CITY, STATE Richland, WA	AVERAGE SALARY RANGE $60,795 - $77,762	COMPARE TO Yakima, WA
CITY, STATE Kennewick, WA	AVERAGE SALARY RANGE $61,153 - $78,220	COMPARE TO Yakima, WA
CITY, STATE Pasco, WA	AVERAGE SALARY RANGE $60,651 - $77,578	COMPARE TO Yakima, WA
CITY, STATE Auburn, WA	AVERAGE SALARY RANGE $62,024 - $79,334	COMPARE TO Yakima, WA
CITY, STATE Federal Way, WA	AVERAGE SALARY RANGE $62,024 - $79,334	COMPARE TO Yakima, WA
CITY, STATE Tacoma, WA	AVERAGE SALARY RANGE $62,024 - $79,334	COMPARE TO Yakima, WA

See salaries for Customer Care Lead in locations close to Yakima, WA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Yakima, Washington

Yakima (/ˈjækɪmɑː/ or /ˈjækɪmə/) is a city in and the county seat of Yakima County, Washington, and the state's eleventh-largest city by population. As of the 2010 census, the city had a total population of 91,067 and a metropolitan population of 243,231. The unincorporated suburban areas of West Valley and Terrace Heights are considered a part of greater Yakima. Yakima is about 60 miles (100 kilometers) southeast of Mount Rainier in Washington. It is situated in the Yakima Valley, a productive agricultural region noted for apple, wine and hop production. As of 2011, the Yakima Valley produc...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Yakima, WA that might be a good fit for the type of job and salary you are looking for.

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