Customer Experience Lead Salary in Rockford, IL

How much does a Customer Experience Lead make in Rockford, IL?

As of April 01, 2025, the average annual salary for a Customer Experience Lead in Rockford, IL is $64,023. Salary.com reports that pay typically ranges from $57,161 to $72,542, with most professionals earning between $50,914 and $80,297.

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Salary range for a Customer Experience Lead

$57,161 to $72,542

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Customer Experience Lead

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Job Openings for Customer Experience Lead in Rockford, IL

What does a Customer Experience Lead do?

Common responsibilities of a Customer Experience Lead

Demonstrated experience developing others and ensuring team success by inspiring and enabling team best practices, guidelines, and process improvements.

August 11, 2022

Provide value adds and digital customer experience thought leadership in working within marketing, with business partners, and with digital channel partners.

December 13, 2022

Assisting the manager on duty with the implementation of opening/closing procedures.

January 30, 2023

Develop measurable objectives to evaluate outcomes of implementations and determine future steps and potential to experiences and/or execution approaches (feed outcomes back to continuous improvement cycle).

February 20, 2023

Manage the day-to-day of the inbox, customer escalations, and determine proper staffing levels across channels/views to ensure customer service expectations are met.

February 28, 2023

Monitor Pending tickets for drafts, follow ups, refunds, and additional actions needed and solve whenever possible.

March 18, 2023

Lead complex, enterprise-wide projects implementing new concepts that improve customer journeys and that may impact multiple customer channels and touch points, including retail, dealer, assisted and digital channels.

March 20, 2023

Create modular design systems as they apply to product or marketing experiences and needs, with focus on consistency and attention to the smallest detail.

March 22, 2023

Drive processes and organizational changes that improve the CX Team's efficiency and effectiveness to enhance the overall experience across all stakeholders.

March 24, 2023

Act as the expert on all customer-facing policies and drive cross-functional efforts to improve those policies as needed.

April 05, 2023

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Customer Experience Lead Salary By Experience Levels in Rockford, IL

How much should you be earning in Customer Experience Lead in Rockford, IL based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Experience Lead Salary By Level of Education in Rockford, IL

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Experience Lead in Rockford, IL

Average Base Salary

Core compensation

57161

72542

64023

Average Total Cash Compensation

Includes base and annual incentives

59008

76047

66559

What is the average salary for Customer Experience Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Lead in Rockford, IL. The base salary for Customer Experience Lead ranges from $57,161 to $72,542 with the average base salary of $64,023. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,008 to $76,047 with the average total cash compensation of $66,559.

View Average Salary for Customer Experience Lead as table

	Average Salary	Average Salary Range
Base Salary	$64,023	$57,161 - $72,542
Bonus	$2,535	$1,847 - $3,505
Total Pay	$66,559	$59,008 - $76,047

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Experience Lead Salary Near Rockford, IL

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Rockford, IL
CITY, STATE Janesville, WI	AVERAGE SALARY RANGE $57,310 - $72,730	COMPARE TO Rockford, IL
CITY, STATE Elgin, IL	AVERAGE SALARY RANGE $60,313 - $76,541	COMPARE TO Rockford, IL
CITY, STATE Hoffman Estates, IL	AVERAGE SALARY RANGE $60,799 - $77,158	COMPARE TO Rockford, IL
CITY, STATE Aurora, IL	AVERAGE SALARY RANGE $60,853 - $77,226	COMPARE TO Rockford, IL
CITY, STATE Madison, WI	AVERAGE SALARY RANGE $58,467 - $74,198	COMPARE TO Rockford, IL
CITY, STATE Wheaton, IL	AVERAGE SALARY RANGE $60,503 - $76,782	COMPARE TO Rockford, IL

See salaries for Customer Experience Lead in locations close to Rockford, IL. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Rockford, Illinois

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Customer Experience Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Rockford, IL that might be a good fit for the type of job and salary you are looking for.

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57161

72542

About Rockford, Illinois Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is t....More

Rockford, Illinois area prices were up 1.3% from a year ago

Customer Experience Lead Salary in popular cities: Chicago, Aurora, Joliet

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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