Manage the resource allocation of staff to ensure proper staffing and production levels are maintained for call volume.
September 25, 2022
Leads and/or participates in fit for purpose and flexibly deployed work product teams across the CMG network based on areas of expertise.
October 11, 2022
Actively manage team resourcing and capacity, understanding team workload and prioritization of business needs.
November 30, 2022
Assist with reporting, clerical and data entry type functions as needed.
March 02, 2023
Monitor cost containment and quality standards consistent with internal goals and budgets.
March 03, 2023
Develop, implement and monitor performance indicators for staff providing feedback, training, and corrective action as needed.
March 21, 2023
Communicate effectively with all levels within Soothe and outside dealers and/or vendors.
April 22, 2023
Review internal controls to ensure proper FMLA adjudication within established time frames and guidelines.
May 20, 2023