Works to improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions.
August 28, 2021
Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
September 19, 2021
Review and understand customer requirements to achieve customer satisfaction, reduce chargebacks, and improve operational accuracy.
September 21, 2021
Manages new hire training schedules and trains all new hires to equip them with the necessary knowledge and resources needed to efficiently and successfully perform tasks.
September 26, 2021
Responds to inquiries regarding pricing options, product availability and suitability for customer processes.
October 06, 2021
Provide prompt and personalized educator support including information and instructions via e-mail, phone, and live chat regarding print and digital materials purchases, collection development, and the specialized cataloging, labeling, and handling of those materials.
November 21, 2021
Follows up on new leads and referrals resulting from telephone, marketing, and email activity.
December 01, 2021