Customer Support Lead Salary in New Haven, CT

How much does a Customer Support Lead make in New Haven, CT?

As of April 01, 2025, the average annual salary for a Customer Support Lead in New Haven, CT is $71,102. Salary.com reports that pay typically ranges from $63,482 to $80,562, with most professionals earning between $56,543 and $89,175.

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Salary range for a Customer Support Lead

$63,482 to $80,562

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Customer Support Lead

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Job Openings for Customer Support Lead in New Haven, CT

What does a Customer Support Lead do?

Common responsibilities of a Customer Support Lead

Demonstrates customer technical service and support knowledge and awareness, including understanding of the technology systems, awareness and effective utilization of key metrics and their interrelationships in balancing productivity and service quality.

August 25, 2022

Demonstrate the ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial.

December 11, 2022

Works closely with other department/internal teams within EME as well as our BPO partners to ensure that information/communication is flowing as required.

March 05, 2023

Manage the performance of new starters and team members to achieve targets for adherence to contribute to the achievement of all productivity targets and service level agreements.

March 20, 2023

Leads and facilitates meetings regularly with direct team to establish and maintain good communications between team members and management.

March 29, 2023

Support Americas team and co-ordinate install/service related visits, manage escalations and regional customer care centre, and assure consistency of performance standard within the region.

April 07, 2023

Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

May 02, 2023

Monitor the *Support Interaction Process and apply appropriatetags to Intercom based on the interaction.

May 11, 2023

Communicate with customers via phone or email to support their needs in a helpful and courteous manner, and ensure communications are logged appropriately to provide transparency to other team members.

May 12, 2023

Assist in the development of training materials relevant to the customer service team as required in collaboration with others in the Customer Service team and the wider Genetics Business to ensure alignment in the delivery of our genetics services.

May 15, 2023

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Customer Support Lead Salary By Experience Levels in New Haven, CT

How much should you be earning in Customer Support Lead in New Haven, CT based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Support Lead Salary By Level of Education in New Haven, CT

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Support Lead in New Haven, CT

Average Base Salary

Core compensation

63482

80562

71102

Average Total Cash Compensation

Includes base and annual incentives

65533

84455

73918

What is the average salary for Customer Support Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Support Lead in New Haven, CT. The base salary for Customer Support Lead ranges from $63,482 to $80,562 with the average base salary of $71,102. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $65,533 to $84,455 with the average total cash compensation of $73,918.

View Average Salary for Customer Support Lead as table

	Average Salary	Average Salary Range
Base Salary	$71,102	$63,482 - $80,562
Bonus	$2,816	$2,051 - $3,893
Total Pay	$73,918	$65,533 - $84,455

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Support Lead Salary Near New Haven, CT

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO New Haven, CT
CITY, STATE Hamden, CT	AVERAGE SALARY RANGE $63,482 - $80,562	COMPARE TO New Haven, CT 0%
CITY, STATE West Haven, CT	AVERAGE SALARY RANGE $63,482 - $80,562	COMPARE TO New Haven, CT 0%
CITY, STATE Waterbury, CT	AVERAGE SALARY RANGE $62,888 - $79,809	COMPARE TO New Haven, CT
CITY, STATE Milford, CT	AVERAGE SALARY RANGE $67,084 - $85,134	COMPARE TO New Haven, CT
CITY, STATE Meriden, CT	AVERAGE SALARY RANGE $63,007 - $79,960	COMPARE TO New Haven, CT
CITY, STATE Stratford, CT	AVERAGE SALARY RANGE $67,084 - $85,134	COMPARE TO New Haven, CT

See salaries for Customer Support Lead in locations close to New Haven, CT. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About New Haven, Connecticut

New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010. New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Customer Support Team Lead	LOCATION New Haven, CT	MINIMUM SALARY $57,138	MAXIMUM SALARY $72,178
JOB TITLE Technical Customer Support Specialist IV	LOCATION New Haven, CT	MINIMUM SALARY $107,339	MAXIMUM SALARY $126,717
JOB TITLE Customer Lead	LOCATION New Haven, CT	MINIMUM SALARY $36,607	MAXIMUM SALARY $44,551
JOB TITLE Customer Service and Support Team Leader	LOCATION New Haven, CT	MINIMUM SALARY $61,130	MAXIMUM SALARY $77,210
JOB TITLE Technical Customer Support Director	LOCATION New Haven, CT	MINIMUM SALARY $160,113	MAXIMUM SALARY $194,674
JOB TITLE Customer Service Lead	LOCATION New Haven, CT	MINIMUM SALARY $63,482	MAXIMUM SALARY $80,562

The Customer Support Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in New Haven, CT that might be a good fit for the type of job and salary you are looking for.

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63482

80562

About New Haven, Connecticut New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Have....More

New Haven, Connecticut area prices were up 1.7% from a year ago

Customer Support Lead Salary in popular cities: Bridgeport, Hartford, Stamford

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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