Support Americas team and co-ordinate install/service related visits, manage escalations and regional customer care centre, and assure consistency of performance standard within the region.
January 23, 2020
Demonstrates customer technical service and support knowledge and awareness, including understanding of the technology systems, awareness and effective utilization of key metrics and their interrelationships in balancing productivity and service quality.
February 18, 2020
Communicate with customers via phone or email to support their needs in a helpful and courteous manner, and ensure communications are logged appropriately to provide transparency to other team members.
February 24, 2020
Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
March 24, 2020
Leads and facilitates meetings regularly with direct team to establish and maintain good communications between team members and management.
April 02, 2020
Demonstrate the ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial.
May 10, 2020
Works closely with other department/internal teams within EME as well as our BPO partners to ensure that information/communication is flowing as required.
May 29, 2020