How much does a Customer Support Lead make? The average Customer Support Lead salary is $47,660 as of October 28, 2020, but the salary range typically falls between $39,982 and $56,739. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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What does a Customer Support Lead do?
Customer Support Lead
Support Americas team and co-ordinate install/service related visits, manage escalations and regional customer care centre, and assure consistency of performance standard within the region.
January 23, 2020
Demonstrates customer technical service and support knowledge and awareness, including understanding of the technology systems, awareness and effective utilization of key metrics and their interrelationships in balancing productivity and service quality.
February 18, 2020
Communicate with customers via phone or email to support their needs in a helpful and courteous manner, and ensure communications are logged appropriately to provide transparency to other team members.
February 24, 2020
Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
March 24, 2020
Leads and facilitates meetings regularly with direct team to establish and maintain good communications between team members and management.
April 02, 2020
Demonstrate the ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial.
May 10, 2020
Works closely with other department/internal teams within EME as well as our BPO partners to ensure that information/communication is flowing as required.
May 29, 2020
Customer Support Lead Salary in Major Cities
This chart shows the salary comparison for Customer Support Lead between major cities. San Francisco City consistently ranks #1 as of October 28, 2020. Click on the chart to see the detail salary data for Customer Support Lead in each city.
Customer Support Lead Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Customer Support Lead Salary by City
Click to see the salary for Customer Support Lead in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $59,575 |
| Washington, DC | $53,055 |
| Miami, FL | $46,398 |
| Chicago, IL | $50,562 |
| Boston, MA | $53,699 |
| New York, NY | $57,335 |
| Dallas, TX | $47,350 |
If you'd like know Customer Support Lead Salary in other cities, then please select a city in
Average Salary Range for Customer Support Lead
Average Base Salary
Core compensation
39982
56739
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Customer Support Lead in 2020?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Support Lead in the United States. The base salary for Customer Support Lead ranges from $39,982 to $56,739 with the average base salary of $47,660. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $40,683 to $58,497 with the average total cash compensation of $48,875.
View Average Salary for Customer Support Lead as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $47,660 | $39,982 - $56,739 |
| Bonus | $1,215 | $701 - $1,758 |
| Total Pay | $48,875 | $40,683 - $58,497 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Customer Support Lead online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers. Please enter the following pay factors for Customer Support Lead, to get a real-time salary target. If you want to get more detailed salary information, please view Professional Salary Report
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Comments about Customer Support Lead
What's the difference between Technical Customer Support Advisor III and Customer Support Lead?
According to our latest salary estimation on October 28, 2020. The average salary of Customer Support Lead is $47,660, and the average salary of Technical Customer Support Advisor III is $95,800. The average salary of Technical Customer Support Advisor III is higher than Customer Support Lead. ( 2020-10-28 salary.com )
I am a Customer Support Lead, which location’s salary is higher, Barnstable, MA or New Britain, CT?
New Britain, CT typically sees higher pay than Barnstable, MA for Customer Support Lead. a Customer Support Lead Salary in New Britain, CT is $51,473 as of October 28, 2020; a Customer Support Lead Salary in Barnstable, MA is $50,259 as of October 28, 2020. ( 2020-10-28 salary.com )
Customer Support Lead Frequently Asked Questions
Why does the salary of a Customer Support Lead vary from city to city?
The cost of living is tied to salaries. If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there. This is why you're always going to make more money in New York City for example, than in a small town. ( 2020-10-28 salary.com )
What are the Pay Factors for Customer Support Lead?
Salary ranges for a Customer Support Lead can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience. Click here to view Eight Factors That Can Affect Your Pay ( 2020-10-28 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company, but there are several important pay factors that come into play based on your individual history that could impact your value to the company. Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2020-10-28 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: October 28, 2020