Customer Support Lead Salary in Rockford, IL

What is the salary range of Customer Support Lead?

As of December 01, 2024, the average annual pay of Customer Support Lead in Rockford, IL is $63,232. While Salary.com is seeing that Customer Support Lead salary in Rockford, IL can go up to $79,425 or down to $49,528, but most earn between $56,059 and $71,708. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Support Lead in the United States.

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Salary range for a Customer Support Lead

$56,059 to $71,708

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Customer Support Lead

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Job Openings for Customer Support Lead in Rockford, IL

What does a Customer Support Lead do?

Common responsibilities of a Customer Support Lead

Demonstrates customer technical service and support knowledge and awareness, including understanding of the technology systems, awareness and effective utilization of key metrics and their interrelationships in balancing productivity and service quality.

August 25, 2022

Demonstrate the ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial.

December 11, 2022

Works closely with other department/internal teams within EME as well as our BPO partners to ensure that information/communication is flowing as required.

March 05, 2023

Manage the performance of new starters and team members to achieve targets for adherence to contribute to the achievement of all productivity targets and service level agreements.

March 20, 2023

Leads and facilitates meetings regularly with direct team to establish and maintain good communications between team members and management.

March 29, 2023

Support Americas team and co-ordinate install/service related visits, manage escalations and regional customer care centre, and assure consistency of performance standard within the region.

April 07, 2023

Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

May 02, 2023

Monitor the *Support Interaction Process and apply appropriatetags to Intercom based on the interaction.

May 11, 2023

Communicate with customers via phone or email to support their needs in a helpful and courteous manner, and ensure communications are logged appropriately to provide transparency to other team members.

May 12, 2023

Assist in the development of training materials relevant to the customer service team as required in collaboration with others in the Customer Service team and the wider Genetics Business to ensure alignment in the delivery of our genetics services.

May 15, 2023

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Customer Support Lead Salary By Experience Levels in Rockford, IL

How much should you be earning in Customer Support Lead in Rockford, IL based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Support Lead Salary By Level of Education in Rockford, IL

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Support Lead in Rockford, IL

Average Base Salary

Core compensation

56059

71708

63232

Average Total Cash Compensation

Includes base and annual incentives

57876

75715

65956

What is the average salary for Customer Support Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Support Lead in Rockford, IL. The base salary for Customer Support Lead ranges from $56,059 to $71,708 with the average base salary of $63,232. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,876 to $75,715 with the average total cash compensation of $65,956.

View Average Salary for Customer Support Lead as table

	Average Salary	Average Salary Range
Base Salary	$63,232	$56,059 - $71,708
Bonus	$2,724	$1,817 - $4,007
Total Pay	$65,956	$57,876 - $75,715

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Support Lead Salary Near Rockford, IL

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Rockford, IL
CITY, STATE Janesville, WI	AVERAGE SALARY RANGE $55,993 - $71,624	COMPARE TO Rockford, IL
CITY, STATE Elgin, IL	AVERAGE SALARY RANGE $59,549 - $76,173	COMPARE TO Rockford, IL
CITY, STATE Hoffman Estates, IL	AVERAGE SALARY RANGE $60,006 - $76,757	COMPARE TO Rockford, IL
CITY, STATE Aurora, IL	AVERAGE SALARY RANGE $60,017 - $76,771	COMPARE TO Rockford, IL
CITY, STATE Madison, WI	AVERAGE SALARY RANGE $56,222 - $71,916	COMPARE TO Rockford, IL
CITY, STATE Wheaton, IL	AVERAGE SALARY RANGE $59,528 - $76,146	COMPARE TO Rockford, IL

See salaries for Customer Support Lead in locations close to Rockford, IL. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Rockford, Illinois

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Customer Support Lead in Rockford, IL

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Support Team Lead	LOCATION Rockford, IL	MINIMUM SALARY $56,719	MAXIMUM SALARY $72,631
JOB TITLE Technical Customer Support Specialist IV	LOCATION Rockford, IL	MINIMUM SALARY $95,301	MAXIMUM SALARY $123,782
JOB TITLE Customer Lead	LOCATION Rockford, IL	MINIMUM SALARY $31,540	MAXIMUM SALARY $43,451
JOB TITLE Customer Service and Support Team Leader	LOCATION Rockford, IL	MINIMUM SALARY $55,420	MAXIMUM SALARY $70,970
JOB TITLE Technical Customer Support Director	LOCATION Rockford, IL	MINIMUM SALARY $160,411	MAXIMUM SALARY $194,926
JOB TITLE Customer Service Lead	LOCATION Rockford, IL	MINIMUM SALARY $55,914	MAXIMUM SALARY $71,523

The Customer Support Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Rockford, IL that might be a good fit for the type of job and salary you are looking for.

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56059

71708

About Rockford, Illinois Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is t....More

Rockford, Illinois area prices were up 1.3% from a year ago

Customer Support Lead Salary in popular cities: Chicago, Aurora, Joliet

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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