Support and build relationships with stakeholders and use customer feedback to propose innovative solutions to continually improve services and put the "customer first".
March 23, 2023
Develop written summaries/reports of research analysis/synthesis and be able to clearly communicate findings to global, interdisciplinary team members.
January 03, 2023
Create service design artifacts such as navigation flows, mental models, user journeys, service blueprints and eco-systems, persona development and scenario storytelling as well as functional wireframes.
January 07, 2023
Collaborate with the client to spearhead the adoption of best practices across product teams, including the integration of Lean UX practices, design systems, and research capabilities.
February 08, 2023
Design, plan, and execute research - conduct (user and desk research), define user insights and map out personas, landscape analysis, stakeholder workshops.
March 14, 2023
Plan and conduct ethnographic research studies, analyzing field data, and clearly communicating actionable insights and opportunities for design and innovation.
March 15, 2023
Leading strategy tracks of client engagements - working directly with clients, fellow strategists, and designers to establish relevant and inspiring context that sets the stage for and fuels brand, product, experience, and business design.
March 23, 2023
Demonstrated high personal performance standards, the desire and ability to continuously learn, and a results-oriented work style.
March 28, 2023
Build business cases and financial models around ideas as a way to qualify their commercial potential.
April 18, 2023
Participate in requirements sessions with business stakeholders and end users of enterprise IT service management software.
May 21, 2023