Director of Customer Care Salary in San Jose, CA

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How much does a Director of Customer Care make in San Jose, CA? The average Director of Customer Care salary in San Jose, CA is $221,574 as of March 26, 2024, but the salary range typically falls between $193,402 and $252,032. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Care

$193,402 to $252,032

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Director of Customer Care

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Job Openings for Director of Customer Care in San Jose, CA

Director of Customer Support and Sales

Ardmore Home Design, Inc. - City of Industry , CA

About the Role Reporting to the Chief Operating Officer, the Director of Customer Support and Sales ... care cards, etc.) * Respond professionally to escalated service inquiries with customers and sales ...

LinkedIn - 5 days ago

Travel Nurse RN - Director of Nursing - $3,636 per week

Genie Healthcare - Helena , MT

Director of Nursing * Discipline: RN * Start Date: 06/02/2024 * Duration: 13 weeks * 40 hours per ... customer care is the key to Genie's success. The management team has 20 years of experience in ...

Vivian Health - 2 days ago

Travel Nurse RN - Director of Nursing - $2,100 per week

Care Team Solutions - Monroe Township , NJ

Care Team Solutions is seeking a travel nurse RN Director of Nursing for a travel nursing job in ... You won't get shuffled to some customer service rep when a problem pops up. * If we screw up ...

Vivian Health - 2 days ago

Director Of Intake

HouseWorks Home Care - Woburn , MA

... future customer. HouseWorks has grown to be one of the largest single-site private home care ... The Director of Intake will be responsible for managing all aspects of the intake process from ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 9 days ago

Director of Memory Care

McLoughlin Place Senior Living - Oregon City , OR

The Memory Care Director is responsible for planning and creating meaningful and enriching ... and customer relations * 3+ years of experience in a Dementia care setting * An associate or ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 9 days ago

Assistant Director Of Operations - Bilingual

Vida Integrated Health - Renton - Renton , WA

Experience in the healthcare field and general knowledge of health insurance is a great advantage ... Work in tandem with the Clinic Manager to ensure front desk and customer service practices are ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in San Jose, CA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in San Jose, CA

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Average Salary Range for Director of Customer Care in San Jose, CA

Average Base Salary

Core compensation

193402

252032

221574

Average Total Cash Compensation

Includes base and annual incentives

218365

303645

257646

What is the average salary for Director of Customer Care in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in San Jose, CA. The base salary for Director of Customer Care ranges from $193,402 to $252,032 with the average base salary of $221,574. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $218,365 to $303,645 with the average total cash compensation of $257,646.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$221,574	$193,402 - $252,032
Bonus	$36,071	$24,963 - $51,614
Total Pay	$257,646	$218,365 - $303,645

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near San Jose, CA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO San Jose, CA
CITY, STATE Santa Clara, CA	AVERAGE SALARY RANGE $193,402 - $252,032	COMPARE TO San Jose, CA 0%
CITY, STATE Santa Cruz, CA	AVERAGE SALARY RANGE $171,411 - $223,374	COMPARE TO San Jose, CA
CITY, STATE Fremont, CA	AVERAGE SALARY RANGE $193,032 - $251,550	COMPARE TO San Jose, CA
CITY, STATE Hayward, CA	AVERAGE SALARY RANGE $187,700 - $244,601	COMPARE TO San Jose, CA
CITY, STATE Oakland, CA	AVERAGE SALARY RANGE $188,008 - $245,003	COMPARE TO San Jose, CA
CITY, STATE Daly City, CA	AVERAGE SALARY RANGE $192,631 - $251,028	COMPARE TO San Jose, CA

See salaries for Director of Customer Care in locations close to San Jose, CA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About San Jose, California

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in San Jose, CA

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION San Jose, CA	MINIMUM SALARY $190,900	MAXIMUM SALARY $249,400
JOB TITLE Customer Service Director	LOCATION San Jose, CA	MINIMUM SALARY $190,851	MAXIMUM SALARY $249,344
JOB TITLE Customer Care Senior Manager	LOCATION San Jose, CA	MINIMUM SALARY $152,200	MAXIMUM SALARY $196,200
JOB TITLE Customer Success Director	LOCATION San Jose, CA	MINIMUM SALARY $184,998	MAXIMUM SALARY $232,004
JOB TITLE Customer Care Executive	LOCATION San Jose, CA	MINIMUM SALARY $257,490	MAXIMUM SALARY $339,090
JOB TITLE Customer Care Supervisor	LOCATION San Jose, CA	MINIMUM SALARY $84,300	MAXIMUM SALARY $109,900
JOB TITLE Customer Care Manager	LOCATION San Jose, CA	MINIMUM SALARY $110,900	MAXIMUM SALARY $143,400
JOB TITLE Customer Care Advisor	LOCATION San Jose, CA	MINIMUM SALARY $44,000	MAXIMUM SALARY $54,845
JOB TITLE Customer Care Advocate	LOCATION San Jose, CA	MINIMUM SALARY $44,000	MAXIMUM SALARY $54,845
JOB TITLE Customer Care Associate	LOCATION San Jose, CA	MINIMUM SALARY $68,199	MAXIMUM SALARY $90,973
JOB TITLE Customer Care Coordinator	LOCATION San Jose, CA	MINIMUM SALARY $50,650	MAXIMUM SALARY $64,101

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in San Jose, CA that might be a good fit for the type of job and salary you are looking for.

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193402

252032

About San Jose, California San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, th....More

San Jose, California area prices were up 2.9% from a year ago

Director of Customer Care Salary in popular cities: Los Angeles, San Diego, San Francisco

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