Escalation Engineer Salary in Charlotte, North Carolina

How much does an Escalation Engineer make in Charlotte, NC?

As of April 01, 2025, the average annual salary for an Escalation Engineer in Charlotte, NC is $109,190. According to Salary.com, salaries can range from a low of $92,227 to a high of $128,470, with most professionals earning between $100,311 and $119,282.

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Salary range for an Escalation Engineer

$100,311 to $119,282

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Escalation Engineer

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Job Openings for Escalation Engineer in Charlotte, NC

What does an Escalation Engineer do?

Common responsibilities of an Escalation Engineer

Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.

August 03, 2022

Create insights and other diagnostic content in Azure Support Center, the global Azure diagnostic platform.

January 11, 2023

Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.

January 13, 2023

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

January 28, 2023

Manage critical customer situations through communication with customers including periodic statusing, Root Cause Analysis and consistent dialog with Engineering, as needed.

February 03, 2023

Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

February 09, 2023

Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.

February 22, 2023

Act as a technical leader and assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration.

March 30, 2023

Lead customer focused design initiatives for the engineering team to enable better support of customers and develop ad hoc solutions where needed to keep the business running.

May 18, 2023

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Escalation Engineer Salary By Experience Levels in Charlotte, NC

How much should you be earning in Escalation Engineer in Charlotte, NC based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Escalation Engineer Salary By Level of Education in Charlotte, NC

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Escalation Engineer in Charlotte, NC

Average Base Salary

Core compensation

100311

119282

109190

Average Total Cash Compensation

Includes base and annual incentives

103953

126475

113986

What is the average salary for Escalation Engineer in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Escalation Engineer in Charlotte, NC. The base salary for Escalation Engineer ranges from $100,311 to $119,282 with the average base salary of $109,190. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $103,953 to $126,475 with the average total cash compensation of $113,986.

View Average Salary for Escalation Engineer as table

	Average Salary	Average Salary Range
Base Salary	$109,190	$100,311 - $119,282
Bonus	$4,796	$3,642 - $7,193
Total Pay	$113,986	$103,953 - $126,475

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Escalation Engineer Salary Near Charlotte, NC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Charlotte, NC
CITY, STATE Concord, NC	AVERAGE SALARY RANGE $98,339 - $116,937	COMPARE TO Charlotte, NC
CITY, STATE Kannapolis, NC	AVERAGE SALARY RANGE $97,000 - $115,345	COMPARE TO Charlotte, NC
CITY, STATE Gastonia, NC	AVERAGE SALARY RANGE $100,207 - $119,159	COMPARE TO Charlotte, NC
CITY, STATE Rock Hill, SC	AVERAGE SALARY RANGE $100,020 - $118,936	COMPARE TO Charlotte, NC
CITY, STATE Salisbury, NC	AVERAGE SALARY RANGE $97,239 - $115,629	COMPARE TO Charlotte, NC
CITY, STATE Hickory, NC	AVERAGE SALARY RANGE $99,262 - $118,036	COMPARE TO Charlotte, NC

See salaries for Escalation Engineer in locations close to Charlotte, NC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Charlotte, North Carolina

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Escalation Support Engineer	LOCATION Charlotte, NC	MINIMUM SALARY $89,368	MAXIMUM SALARY $111,762
JOB TITLE Escalation Specialist	LOCATION Charlotte, NC	MINIMUM SALARY $34,045	MAXIMUM SALARY $39,850
JOB TITLE Escalation Manager	LOCATION Charlotte, NC	MINIMUM SALARY $87,589	MAXIMUM SALARY $116,044
JOB TITLE Manager Escalation Support	LOCATION Charlotte, NC	MINIMUM SALARY $87,589	MAXIMUM SALARY $116,044
JOB TITLE Customer Service Escalation Manager	LOCATION Charlotte, NC	MINIMUM SALARY $80,800	MAXIMUM SALARY $104,900
JOB TITLE Customer Service Escalation Specialist	LOCATION Charlotte, NC	MINIMUM SALARY $47,300	MAXIMUM SALARY $56,300

The Escalation Engineer job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Charlotte, NC that might be a good fit for the type of job and salary you are looking for.

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