Escalation Engineer Salary in Winston Salem, North Carolina

How much does an Escalation Engineer make in Winston Salem, NC?

As of April 01, 2025, the average annual salary for an Escalation Engineer in Winston Salem, NC is $105,134. According to Salary.com, salaries can range from a low of $88,801 to a high of $123,698, with most professionals earning between $96,585 and $114,851.

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Salary range for an Escalation Engineer

$96,585 to $114,851

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Escalation Engineer

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Job Openings for Escalation Engineer in Winston Salem, NC

What does an Escalation Engineer do?

Common responsibilities of an Escalation Engineer

Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.

August 03, 2022

Create insights and other diagnostic content in Azure Support Center, the global Azure diagnostic platform.

January 11, 2023

Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.

January 13, 2023

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

January 28, 2023

Manage critical customer situations through communication with customers including periodic statusing, Root Cause Analysis and consistent dialog with Engineering, as needed.

February 03, 2023

Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

February 09, 2023

Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.

February 22, 2023

Act as a technical leader and assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration.

March 30, 2023

Lead customer focused design initiatives for the engineering team to enable better support of customers and develop ad hoc solutions where needed to keep the business running.

May 18, 2023

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Escalation Engineer Salary By Experience Levels in Winston Salem, NC

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Escalation Engineer Salary By Level of Education in Winston Salem, NC

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Escalation Engineer in Winston Salem, NC

Average Base Salary

Core compensation

96585

114851

105134

Average Total Cash Compensation

Includes base and annual incentives

100091

121777

109752

What is the average salary for Escalation Engineer in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Escalation Engineer in Winston Salem, NC. The base salary for Escalation Engineer ranges from $96,585 to $114,851 with the average base salary of $105,134. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $100,091 to $121,777 with the average total cash compensation of $109,752.

View Average Salary for Escalation Engineer as table

	Average Salary	Average Salary Range
Base Salary	$105,134	$96,585 - $114,851
Bonus	$4,617	$3,507 - $6,926
Total Pay	$109,752	$100,091 - $121,777

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Escalation Engineer Salary Near Winston Salem, NC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Winston Salem, NC
CITY, STATE Greensboro, NC	AVERAGE SALARY RANGE $96,605 - $114,876	COMPARE TO Winston Salem, NC
CITY, STATE High Point, NC	AVERAGE SALARY RANGE $97,540 - $115,987	COMPARE TO Winston Salem, NC
CITY, STATE Salisbury, NC	AVERAGE SALARY RANGE $97,239 - $115,629	COMPARE TO Winston Salem, NC
CITY, STATE Burlington, NC	AVERAGE SALARY RANGE $96,170 - $114,358	COMPARE TO Winston Salem, NC
CITY, STATE Kannapolis, NC	AVERAGE SALARY RANGE $97,000 - $115,345	COMPARE TO Winston Salem, NC
CITY, STATE Concord, NC	AVERAGE SALARY RANGE $98,339 - $116,937	COMPARE TO Winston Salem, NC

See salaries for Escalation Engineer in locations close to Winston Salem, NC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Winston Salem, North Carolina

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Escalation Engineer in Winston Salem, NC

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Escalation Support Engineer	LOCATION Winston Salem, NC	MINIMUM SALARY $86,048	MAXIMUM SALARY $107,611
JOB TITLE Escalation Specialist	LOCATION Winston Salem, NC	MINIMUM SALARY $34,045	MAXIMUM SALARY $39,850
JOB TITLE Escalation Manager	LOCATION Winston Salem, NC	MINIMUM SALARY $87,589	MAXIMUM SALARY $116,044
JOB TITLE Manager Escalation Support	LOCATION Winston Salem, NC	MINIMUM SALARY $87,589	MAXIMUM SALARY $116,044
JOB TITLE Customer Service Escalation Manager	LOCATION Winston Salem, NC	MINIMUM SALARY $77,800	MAXIMUM SALARY $101,000
JOB TITLE Customer Service Escalation Specialist	LOCATION Winston Salem, NC	MINIMUM SALARY $45,500	MAXIMUM SALARY $54,200

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