Completes factual reports within claim authority in coordination with management by recommending settlement values for large and complex claims as outlined in company policies & procedures and state regulations.
January 17, 2023
Handles claim negotiations by settling within authority and providing the best customer experience in the industry.
February 22, 2023
Maintains a global view of the property claim workflow in order to provide customers with appropriate, accurate and timely information throughout the life cycle of their claim.
February 28, 2023
Provides agents with claim handling information and problem resolution via phone conversations, office visits, or presentations at district meetings.
March 10, 2023
Demonstrates strong but flexible standards and can act different, can be seen as balanced based on the conflicting demands of the position.
March 18, 2023
Communicates with customers, agents, and other partners verbally and in writing in a professional manner.
April 25, 2023
Utilizes the electronic integrated claim system to complete and document actions throughout the life of the file.
May 10, 2023
