Helps to prioritize initiatives in relationship to greatest impact on client revenue goals or KPIs.
January 24, 2023
Drive overall customer experience via alignment of EM roles and responsibilities across all internal / external customer-facing interactions, such as field sales, clinical and service representatives.
January 29, 2023
Building upon the current Client Engagement team and capabilities, including forecasting future needs, team growth, requirements gathering, process development and technology implementation.
February 25, 2023
Create and execute multi-year roadmap centered around best in class initiatives leveraging data to implement strategies that promote and achieve a culture of excellence and high engagement.
March 17, 2023
Evaluate and identify non-profit partners and opportunities which support key business, public affairs, and other stakeholder priorities.
March 22, 2023
Develop analytical view of the EM organization, including overall and business unit metrics / KPIs, measurement and reporting mechanisms to communicate to ALT, USLT, USCLT and SDLT members with a focus on process improvement, lean six sigma methodologies to drive results, specifically revenue generation / recognition and overall PSO profitability.
March 26, 2023
Provide input to creative team to ensure high-quality deliverables that meet client's expectations and brand guidelines.
March 29, 2023
Manage and develop several customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs.
April 29, 2023
Understands that different approaches work in different places.
May 02, 2023
Plan / Schedule / Post content across clients total social media presence.
May 19, 2023
