Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
September 22, 2022
Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
October 06, 2022
Requires knowledge of hotel industry policies and procedures and the ability to determine course of action based on these guidelines.
November 18, 2022
Report accidents, injuries, and unsafe work conditions and take action as needed.
January 13, 2023
Provides ongoing training and feedback to staff via monthly department meetings, performance reviews, and one-on-one sessions.
February 12, 2023
Assist in conducting the daily stand up meetings which include safety and service standards in the absence of the Director of Guest Experience.
February 22, 2023
Monitor and respond to all social media outlets in in a timely and appropriate manner to maintain and increase year over year ranking.
March 09, 2023
Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
March 14, 2023
Maintains knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
March 21, 2023
Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
April 20, 2023