Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
January 18, 2023
Support Customer needs with the computers in the DC, helping with computer access and resolving various computer issues.
November 11, 2022
Follows direction or guidance provided by Manager or Department Analysts, for assigned basic or routine business requirements or change requests, interacts with Home Office Underwriting Staff to clarify and confirm project expectations.
December 11, 2022
Prepare laptops (set-up, install updates) on the mornings of Pre-Separation Briefs (Mondays & Wednesdays) Afterwards the laptops will be cleared of personal data, histories erased and certificates removed prior to being returned to the laptop storage cabinet.
December 19, 2022
Documents discrepancies using automating tracking systems and communicates results to Systems Analysts and Information Technology Department.
February 13, 2023
Install, configure, deploy, and profile equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
February 23, 2023
Understanding and familiarity with Local Area Networks (LAN), Wide Area Networks (WAN), and general networking concepts.
April 03, 2023
Monitor and assist clients using the DC for job search techniques, resume preparation or other career counseling information.
April 06, 2023
Provide initial troubleshooting of functional outages regarding essential business applications such as Colleague, Perceptive Content, ServiceNow, and Salesforce.
May 08, 2023
Enter Help Desk tickets into the ITS ticketing system according to established procedures to track progress / resolution of technical issues, monitor for trends, and identify training opportunities.
May 14, 2023