IT Service Desk Specialist Salary in Albany, NY

How much does an IT Service Desk Specialist make in Albany, NY?

As of March 01, 2025, the average annual salary for an IT Service Desk Specialist in Albany, NY is $51,071. Salary.com reports that pay typically ranges from $46,791 to $56,836, with most professionals earning between $42,895 and $62,086.

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Salary range for a IT Service Desk Specialist

$46,791 to $56,836

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IT Service Desk Specialist

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Job Openings for IT Service Desk Specialist in Albany, NY

What does an IT Service Desk Specialist do?

Common responsibilities of an IT Service Desk Specialist

Follows appropriate procedures to initiate escalation when a known resolution cannot be identified.

December 14, 2022

Respond to inquiries from users and help resolve both software and hardware problems.

January 26, 2023

Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices.

January 26, 2023

Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance.

February 13, 2023

Document, track, route and monitor issues/requests to ensure timely resolution.

February 21, 2023

Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.

March 03, 2023

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IT Service Desk Specialist Salary By Experience Levels in Albany, NY

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

IT Service Desk Specialist Salary By Level of Education in Albany, NY

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for IT Service Desk Specialist in Albany, NY

Average Base Salary

Core compensation

46791

56836

51071

Average Total Cash Compensation

Includes base and annual incentives

47309

57712

51678

What is the average salary for IT Service Desk Specialist in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of IT Service Desk Specialist in Albany, NY. The base salary for IT Service Desk Specialist ranges from $46,791 to $56,836 with the average base salary of $51,071. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,309 to $57,712 with the average total cash compensation of $51,678.

View Average Salary for IT Service Desk Specialist as table

	Average Salary	Average Salary Range
Base Salary	$51,071	$46,791 - $56,836
Bonus	$607	$518 - $875
Total Pay	$51,678	$47,309 - $57,712

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

IT Service Desk Specialist Salary Near Albany, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Albany, NY
CITY, STATE Schenectady, NY	AVERAGE SALARY RANGE $46,668 - $56,687	COMPARE TO Albany, NY
CITY, STATE Troy, NY	AVERAGE SALARY RANGE $46,764 - $56,803	COMPARE TO Albany, NY
CITY, STATE Nassau, NY	AVERAGE SALARY RANGE $50,677 - $61,557	COMPARE TO Albany, NY
CITY, STATE Pittsfield, MA	AVERAGE SALARY RANGE $47,062 - $57,165	COMPARE TO Albany, NY
CITY, STATE Bennington, VT	AVERAGE SALARY RANGE $46,617 - $56,624	COMPARE TO Albany, NY
CITY, STATE Poughkeepsie, NY	AVERAGE SALARY RANGE $49,649 - $60,308	COMPARE TO Albany, NY

See salaries for IT Service Desk Specialist in locations close to Albany, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Albany, New York

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The IT Service Desk Specialist job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Albany, NY that might be a good fit for the type of job and salary you are looking for.

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46791

56836

About Albany, New York Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank....More

Albany, New York area prices were up 1.5% from a year ago

IT Service Desk Specialist Salary in popular cities: New York, Buffalo, Rochester

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