Develops and maintains a formal training program to ensure best practices, compliance adherence, and quality goals and objectives of the department.
August 10, 2022
Provide analytical and technical support, inclusive of web browser troubleshooting, operating system interaction with Bank applications, hardware troubleshooting, troubleshooting Bank application-specific issues and understanding of ACH NACHA rules to external clients and internal departments such as Client Banking Services, Treasury Management Product Management and Treasury Management Sales.
November 28, 2022
Develop and instruct training curriculum for both on-boarding and current non-clinical staff and medical directors within multiple training settings such as the classroom, virtually and 1 on 1 meetings.
February 15, 2023
Supports the documentation of product deliverables including, project plans, system configurations, gap analysis, stage gate reviews and decisions/ action item status.
March 26, 2023
Collaborates with department management staff to create and perform staff audits and assists with corrective action plans to improve overall performance.
March 26, 2023
Create and manage strong relationships with BU Leadership, including Payer & Channel Access, KAM leadership, Marketing, Medical, Sales, Regulatory, and Legal to aggressively prioritize needs and manage demand.
April 06, 2023
Maintains formal record of training activities and employee progress (track and trend) and develops reporting mechanisms to gauge effectiveness of training effort both on an individual associate and departmental level.
April 18, 2023
Assists with training on utilization of Medical Management software platform and applications utilized by Utilization Management and Case Management staff as requested.
April 21, 2023
Review and evaluate the effectiveness of training on implementation of corrective action plans and provide comprehensive follow-up to the Manager.
May 04, 2023
Works with EHR Manager to troubleshoot Practice Management and overall system issues related to PMS use.
May 19, 2023
