Participates in medical center committees/task forces and other special projects as required to support patient satisfaction.
November 20, 2022
Provide feedback to clinical documentation specialists, case managers, coders, physicians and other clinicians involved in the documentation improvement effort.
November 29, 2022
Serves as an impartial liaison between the patient/family and hospital departments/administration, promoting a positive relationship and acting as a vehicle for responding to patient complaints while supporting reconciliation, compromise or settlement.
November 29, 2022
Reports confidentiality issues to proper hospital personnel immediately.
January 02, 2023
Manages and directs overall team production, quality, engagement and staff development.
January 13, 2023
Actively educates and supports medical center staff regarding Patient Rights and Responsibilities, patient satisfaction/customer service, and service recovery to ensure regulatory compliance and effective communication with the patient/family.
January 17, 2023
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
February 05, 2023
Works in tandem with Risk Management and Quality departments to provide best outcomes for patients with quality care or legal concerns.
March 10, 2023
Represents Senior Management in the handling of escalated patient concerns and grievances.
May 10, 2023