Participate in project assignments as needed within an operational environment.
August 04, 2022
Manage and maintain PC/IOS desktop and tablet equipment in the District by primarily providing remote assistance and secondary on-site dispatch support.
August 07, 2022
Monitor incident and service request queue(s) and pick up tickets for troubleshooting and resolution in a timely manner meeting SLA/SLO as may be applicable.
October 06, 2022
Active Directory, Outlook, Exchange 2010, eDocs, Windows 7, Windows 10, Tracking Systems, MS Office 2007, RSA SecurID, Mobile Iron, BlackBerry BesServer, iPhone, iPad , Droids Remote Access Software, Innova, Nuance, Citrix and Mac applications/ OS.
February 25, 2023
Demonstrated subject matter expertise in end user operating systems such as Windows 10 and macOS and end user productivity tools such as Microsoft Office, Microsoft Teams.
March 08, 2023
Support devices by deploying and updating payloads, adding and removing apps, remotting in and troubleshooting, locking and unlocking, wiping and re-enrolling.
March 14, 2023
Documents procedures and processes for all applications or functions supported by Service Support.
March 14, 2023
Assist customers and customer support personnel in resolving complex hardware, software, integration and operating system-level problems in the desktop environment which includes on-site asset installation, problem diagnosis/resolution and advisory information in the use of desktop assets.
March 20, 2023
Provide technical support, maintenance and installation of the peripheral devices found in a classroom, instructional lab and a typical administrative office setting Identify problems, apply optimum solutions and communicate resolutions to customers, management and other support personnel.
April 30, 2023
Create a Heat system ticket for all issues that require tracking and recordkeeping.
May 19, 2023
