Average Salary for Jobs with Call Center Management Skills

The average salary for jobs that require the skills of Call Center Management is $187,325 based on United States National Average.

Base Salary

Core compensation

$91,639
$283,011
$187,325
Contact Center Director
Alternate Job Titles: Call Center Director

Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor... View job details


Customer Information Center Manager
Alternate Job Titles: Customer Technical Information Center Manager

Responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty. Typically reports to a head... View job details


HR Service Center Manager
Alternate Job Titles: HR Shared Services Manager | Human Resources Service Center Manager

Manages HR service center operations. Designs and implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, human resources policies, and employee self-service tools. Ensures that service center is adequately staffed and maintains performance standards while operating within budget. Requires a bachelor's degree. Typica... View job details


Top Contact Center Executive
Alternate Job Titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center

Plans and directs all aspects of an organization's contact center policies, objectives, and initiatives. Develops and administers procedures for interacting with customers in a contact center environment. Evaluates, analyses contact center operations and oversees any efficiency improvement. May require an advanced degree. Typically reports to top management. Manages a departmental function within ... View job details