There is currently no job description for Call Center Administrator. Be the first to submit the job responsibilities for a Call Center Administrator.

Responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to staff. Collaborates with other departments to define call flows that improve customer experience and operational efficiency. Monitors and analyzes call center data to identify trends, diagnose problems, and optimize performance. Troubleshoots and resolves technical issues related to dialing systems, system integrations, network connectivity, and hardware problems. M... view job details

Assist customers in appropriate vehicle selection by being the product expert. Document all call information correctly and efficiently into our CRM tracking software. Respond to inquiries in a courteous and timely manner, using proper grammar and verbal skills. view job details

Adhere to all HIPPA and Access polices regarding patient privacy. Complete call reports and logs based on their daily activities. Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer. view job details

Follow processes and operational policies in selecting methods and techniques for obtaining solutions. Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center. Prepares and provides monthly, quarterly and/or annual reports along with accompanying statistical reports and other analyses as requested by the client and/or regional staff. view job details

After establishing contact with the party you're trying to reach, you should be ready to use the time as effectively as if you were in a face-to-face meeting.The speakerphone – friend or foe?Speakerphones are a great tool for communication via the telephone, but they must be used wisely. Some people prefer to use a speakerphone even when no one else is listening in so that they can take notes during the conversation without having to juggle a phone receiver. If you're one of those people, make sure you inform the people on the line with you that you are using a speakerphone, and if they seem a... view article details

Q: I have researched all over about what kind of compensation you should get for being on call, but have found nothing. Right now I get paid for three extra hours each week for being on call Monday through Sunday from 7pm to 5am. When I get called in, I am guaranteed a minimum of two hours' pay. When I was employed at another company I was on call for a week and I got paid two hours on the hour after my regular work day (16 hours), and that was for seven days. When I got called in I got paid for four hours automatically.This seems like a big difference. I would like some information to present... view article details

With the Labor Department reporting that the number of people receiving unemployment benefits is the highest it has been in seven years, is there such a thing as a “recession-proof” job? Probably not, but there are some careers that may survive the current economic crisis better than others. The key is to focus on work that continues even when most people do not have extra discretionary money to spend. So what are some in-demand jobs in a slow economy?Accountant Now more than ever, companies are paying attention to the bottom line. They need good “bean counters”, whether they are fres... view article details

Jobs that pay $50K or more You Can Have a Job You Love AND a Nice Paycheck How do you define success? Do you want a job that you love, or a paycheck that satisfies you? In a tough economy where jobs are scarce, many of us believe that we must, to some degree, choose between one and the other. The reality is, lack of money is one of the top causes of stress in the United States. According to the American Psychological Association’s most recent annual Stress in America survey, 75 percent of those surveyed said money was a significant source of stress in their lives, while another 70 percent cite... view article details

Jobs that pay $50K or more You Can Have a Job You Love AND a Nice Paycheck How do you define success? Do you want a job that you love, or a paycheck that satisfies you? In a tough economy where jobs are scarce, many of us believe that we must, to some degree, choose between one and the other. The reality is, lack of money is one of the top causes of stress in the United States. According to the American Psychological Association’s most recent annual Stress in America survey, 75 percent of those surveyed said money was a significant source of stress in their lives, while another 70 percent cite... view article details

On-call shifts can be the bane of an employee's existence. Companies require them to remain available and ready to report to work on short notice. This means disrupted plans and limited freedom during off hours. At the same time, employers depend on on-call staffing to ensure critical operations and services continue running. There is an uneasy tension between these competing interests that frequently sparks confusion and conflict around on-call pay policies. This article aims to understand on-call pay, the employer considerations, and employee rights that come with it. Explore some best pract... view blog & white papers details

Call-in pay can be confusing to navigate. Companies call in employees to work on their day off or ask them to stay late. But do employees know exactly how much extra pay they must get? As complex as it seems, this guide navigates through the definition of call-in pay, its benefits and challenges, its legal framework, and more. Understanding call-in pay in detail can help you develop pay practices that work for both employers and employees. Defining Call-in Pay and Knowing How It Works The pay that employees receive when their employers call them in to work beyond regular business hours is call... view blog & white papers details

Sales agents are not the only ones who can benefit from commission plans. Various companies have found success in implementing commission structures. With the right approach, commission plans for sales can be a win-win. It drives business results and boosts employee satisfaction. Let's delve further into the topic of commission plans for sales in this article. What Are Commission Plans for Sales? Commission plans for sales are pay structures designed to reward sales agents based on their performance and the total sales they generate. The basic idea is simple: the more an employee contributes ... view blog & white papers details

Working in the human resources (HR) department can be quite demanding and challenging. You must learn different HR competencies to succeed as an HR generalist or benefits administrator. Some days, you are recruiting and interviewing candidates. On other days, you resolve employee conflicts or ensure the company complies with employment laws. The job requires you to take on various roles and understand the ins and outs of human resources. That said, knowing the basic HR competencies will help you become better at your job. HR Competencies: An Overview of Skills Needed for HR Roles For you to s... view blog & white papers details

You know how important it is to get compensation right for your employees. But with so many factors at play, effective compensation management can seem like an impossible balancing act. In this post, we break down the four key elements that set up your compensation management for success. From nailing external competitiveness to motivating performance, we walk through each piece. With the right effective compensation strategy in place, you can attract and keep top talent while keeping your budget in check. Let's dive in and shed some light on building an effective compensation plan that works ... view blog & white papers details