Average Salary for Jobs with Call/Contact Forecasting Skills

The average salary for jobs that require the skills of Call/Contact Forecasting is $76,237 based on United States National Average.

Base Salary

Core compensation

$41,256
$111,217
$76,237
Contact Center Scheduler
Alternate Job Titles: Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler

Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Typically requires a bachelor's degree. Typically reports to a manager. Works on projects/matters of limited complexity in... View job details


Contact Center Scheduler, Sr.
Alternate Job Titles: Call Center Senior Scheduler | Contact Center Forecasting and Resourcing Senior Analyst | Contact Center Metrics Senior Analyst | Customer Service Center Senior Scheduler

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. May provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Typically requ... View job details


Contact Center Scheduling Manager
Alternate Job Titles: Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager

Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and ... View job details


Contact Center Scheduling Supervisor
Alternate Job Titles: Call Center Scheduling Supervisor | Contact Center Agent and Resources Scheduling Supervisor | Customer Service Center Forecasting/Optimization Supervisor

Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires ... View job details


Contact Center Traffic and Scheduling Analyst
Alternate Job Titles: Call Center Traffic and Scheduling Analyst | Customer Service Center Traffic and Scheduling Analyst

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other team... View job details