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Manages the claims service function to ensure prompt, accurate, and high-quality service to claimants, policyholders, and providers. Oversees a team of supervisors and representatives responsible for responding to inquiries, resolving issues, and supporting the claims process. Develops service standards, procedures, and performance metrics to ensure consistency and customer satisfaction. Monitors service levels, call volumes, and quality results to identify and address operational gaps. Resolves escalated complaints and complex service issues requiring management attention. Ensures compliance ... view job details

Maintains, services, and conducts minor repairs on buildings and equipment. Performs a variety of semiskilled duties in the areas of plumbing, carpentry, electrical, painting, or plastering. Assists maintenance engineers and other workers with their tasks. Complies with established safety guidelines and procedures. May require a high school diploma. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. view job details

Maintains, services, and conducts minor repairs on buildings and equipment. Performs a variety of semiskilled duties in the areas of plumbing, carpentry, electrical, painting, or plastering. Assists maintenance engineers and other workers with their tasks. Complies with established safety guidelines and procedures. May require a high school diploma. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related ... view job details

Manages all aspects of the company's service contract functions. Prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold. May require a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the rel... view job details

The Field Service Engineer, Specialist identifies, analyzes, and repairs product failures, install new components or parts. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer, Specialist researches and answers difficult customer questions about product features and recommend appropriate upgrades. Develops creative solutions to more unique, chronic, or complex issues. In addition, Field Service Engineer, Specialist performs start up testing and customer training on features and general maintenance of product. May mentor less experienced enginee... view job details

The Field Service Engineer, Master identifies, analyzes, and repairs product failures, install new components or parts. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer, Master answers difficult customer questions about product features, recommends appropriate upgrades. Develops creative solutions to more unique, chronic, or complex issues. In addition, Field Service Engineer, Master performs start up testing and customer training on features and general maintenance of product. May mentor less experienced engineers and verify work. Has exten... view job details

The OTR Tire Service Specialist mounts, demounts, balances and repairs OTR or other tires and wheels as directed. Performs tire and tire-related services for OTR (and smaller) tires at the customer's location, job site, or any other location according to customer requirements. Being an OTR Tire Service Specialist follows established procedures to inspect tires, wheels and vehicles before and after service, and notes other needed services; makes recommendations to customer. Organizes the work site, the vehicles and the appropriate tools and equipment for optimum job efficiency and safety. In ad... view job details

The OTR Tire Service Technician mounts, demounts, balances and repairs OTR or other tires and wheels as directed. Performs tire and tire-related services for OTR (and smaller) tires at the customer's location, job site, or any other location according to customer requirements. Being an OTR Tire Service Technician follows established procedures to inspect tires, wheels and vehicles before and after service, and notes other needed services; makes recommendations to customer. Organizes the work site, the vehicles and the appropriate tools and equipment for optimum job efficiency and safety. In ad... view job details

Manages the service staff to effectively meet customer requirements and minimize service related expenses. Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures. May require a bachelor's degree in area of specialty and 4-6 years... view job details

Manages HR service center operations. Implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Monitors daily operations to ensure efficient service delivery and timely responses. Ensures that the service center is adequately staffed and maintains performance standards while operating within budget. Recommends technologies and tools for automation or employee self-service to improve efficiency and streamline operations. Requires a bachelor's degree. Typically reports to a director. Ma... view job details

There is currently no job description for Manager Sales&Customer Service. Be the first to submit the job responsibilities for a Manager Sales&Customer Service.

Responsible for managing and maintaining efficient ATM service and operations. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Coordinates repairs and upgrades with vendors or service providers. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/g... view job details

Manages the claims service function to ensure prompt, accurate, and high-quality service to claimants, policyholders, and providers. Oversees a team of supervisors and representatives responsible for responding to inquiries, resolving issues, and supporting the claims process. Develops service standards, procedures, and performance metrics to ensure consistency and customer satisfaction. Monitors service levels, call volumes, and quality results to identify and address operational gaps. Resolves escalated complaints and complex service issues requiring management attention. Ensures compliance ... view job details

Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance me... view job details

Manages the overall cash management service function to support client satisfaction, operational efficiency, and revenue growth. Develops and implements strategies, policies, and procedures for cash management services in alignment with business objectives. Oversees multiple teams or functions responsible for cash management operations, service delivery, and client support. Partners with sales, relationship management, and product teams to enhance cash management offerings and drive client adoption. Monitors key performance indicators, operational risk metrics, and service quality measures to ... view job details