Responsible for assisting patrons at the customer service desk within a grocery store. Initiates returns, resolves customer issues or escalates complaints to management as appropriate. May be responsible for selling novelty or non-perishable items. May require a high school diploma or its equivalent. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. view job details

The Manager of Communication Service Customer Support develops and implements service plans to ensure customer satisfaction. Manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Being a Manager of Communication Service Customer Support may require a bachelor's degree. Monitors service problems and reports network failures. In addition, Manager of Communication Service Customer Support typically reports to a head of a unit/department. The Manager of Communication Service Customer Support ty... view job details

The Commercial Tire Service Operations Manager assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Manages the service staff to effectively meet customer requirements and minimize service related expenses. Being a Commercial Tire Service Operations Manager trains service technicians and conducts new hire orientation; schedules other training as required. Makes recommendations for hiring, firing and disciplining of service techs. In addition, Commercial Tire Service Operations Manager ensures that company polic... view job details

The Insurance Claims Customer Service Manager II oversees a team of supervisors and representatives responsible for responding to inquiries, resolving issues, and supporting the claims process. Manages the claims service function to ensure prompt, accurate, and high-quality service to claimants, policyholders, and providers. Being an Insurance Claims Customer Service Manager II monitors service levels, call volumes, and quality results to identify and address operational gaps. Develops service standards, procedures, and performance metrics to ensure consistency and customer satisfaction. In ad... view job details

Oversees and manages the team responsible for handling inquiries and operational transactions that support the administration of health insurance services. Monitors and supports daily health insurance service operations by answering inquiries regarding policies, coverage, eligibility, and other plan provisions. Handles escalated service inquiries regarding policies or claims and ensures client satisfaction. Monitors performance of each service area, including but not limited to account implementation, client support, claim processing, and enrollment and eligibility. Requires a bachelor's degre... view job details

The Field Service Engineering Senior Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Senior Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Senior Manager develops methods, guidelines, and policies to facilitate eff... view job details

The Technical Field Service Senior Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Technical Field Service Senior Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Technical Field Service Senior Manager develops methods, guidelines, and policies to facilitate efficient... view job details

The Insurance Claims Customer Service Manager I oversees a team of supervisors and representatives responsible for responding to inquiries, resolving issues, and supporting the claims process. Manages the claims service function to ensure prompt, accurate, and high-quality service to claimants, policyholders, and providers. Being an Insurance Claims Customer Service Manager I monitors service levels, call volumes, and quality results to identify and address operational gaps. Develops service standards, procedures, and performance metrics to ensure consistency and customer satisfaction. In addi... view job details

The Inbound Customer Support and Service Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Customer Support and Service Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Customer Support and Service Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Customer Support and Service Manager typically manages th... view job details

The Human Resources Service Center Senior Manager implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Manages HR service center operations. Being a Human Resources Service Center Senior Manager ensures that the service center is adequately staffed and maintains performance standards while operating within budget. Monitors daily operations to ensure efficient service delivery and timely responses. In addition, Human Resources Service Center Senior Manager recommends technologies a... view job details

The Business Banking Service/Relationship Manager I is responsible for a portfolio of small to mid-sized businesses. Manages, maintains, and grows current business banking relationships and develops new customers. Being a Business Banking Service/Relationship Manager I requires a bachelor's degree. Seeks cross-sell opportunities and directs customers to other services and products available to meet their needs and generate business. In addition, Business Banking Service/Relationship Manager I typically reports to a manager or head of a unit/department. Being a Business Banking Service/Relation... view job details

The Business Banking Service/Relationship Manager II is responsible for a portfolio of mid-sized businesses. Manages, maintains, and grows current business banking relationships and develops new customers. Being a Business Banking Service/Relationship Manager II requires a bachelor's degree. Seeks cross-sell opportunities and directs customers to other services and products available to meet their needs and generate business. In addition, Business Banking Service/Relationship Manager II typically reports to a manager or head of a unit/department. Being a Business Banking Service/Relationship M... view job details

The Business Banking Service/Relationship Manager III is responsible for a portfolio of large businesses. Manages, maintains, and grows current business banking relationships and develops new customers. Being a Business Banking Service/Relationship Manager III requires a bachelor's degree. Seeks cross-sell opportunities and directs customers to other services and products available to meet their needs and generate business. In addition, Business Banking Service/Relationship Manager III typically reports to a manager or head of a unit/department. Being a Business Banking Service/Relationship Ma... view job details

The Business Banking Service/Relationship Manager IV is responsible for a portfolio of large businesses and/or complex accounts. Manages, maintains, and grows current business banking relationships and develops new customers. Being a Business Banking Service/Relationship Manager IV requires a bachelor's degree. Seeks cross-sell opportunities and directs customers to other services and products available to meet their needs and generate business. In addition, Business Banking Service/Relationship Manager IV typically reports to a manager or head of a unit/department. Business Banking Service/Re... view job details

The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching... view job details

The Human Resources Service Center Manager designs and implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, human resources policies, and employee self-service tools. Manages HR service center operations. Being a Human Resources Service Center Manager requires a bachelor's degree. Ensures that service center is adequately staffed and maintains performance standards while operating within budget. In addition, Human Resources Service Center Manager typically reports to a director. The Human Resources Service Cen... view job details

The Customer Service Manager -E-Commerce analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being a Customer Service Manager -E-Commerce provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Customer Service Manager -E-Commerce ensures that service standards are established and attained. Requir... view job details

The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skil... view job details

The Service Sales Support and Contracts Manager prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold. Manages all aspects of the company's service contract functions. Being a Service Sales Support and Contracts Manager typically reports to a head of a unit/department. May require a bachelor's degree. The Service Sales Support and Contracts Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to appro... view job details

The Energy Systems Rental Customer Service Manager ensures that proper standards of service are provided to customers, Branch Rental operations, and the Sales Department. Manages rental group (coordinators, yard personnel and transport drivers). Being a Energy Systems Rental Customer Service Manager typically reports to a head of a unit/department. Requires a bachelor's degree in a related area. The Energy Systems Rental Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are ... view job details