The Customer Service/Retention Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Supervisor typically reports to a supervisor or manage... view job details

The Automotive Service Technician IV performs major repairs like body work, chassis and engine repair, and disassembling and assembling components. Performs maintenance and repairs on automobiles and light trucks. Being an Automotive Service Technician IV diagnoses issues, uses electronic indicator systems to identify problems, and performs routine safety checks on brakes, suspension, exhaust, cooling, and other systems. Also performs minor repairs and maintenance work such as replacing worn drive belts, hoses, and filters. In addition, Automotive Service Technician IV adheres to appropriate s... view job details

The Entry Field Service Engineer identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Installs, configures, troubleshoots, and maintains products/equipment. Being an Entry Field Service Engineer may provide some customer training. Answer basic customer questions about product features. In addition, Entry Field Service Engineer has basic knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Entry Field Service Engineer works on projects/matters of limited complexity in a sup... view job details

The Web Service Support Specialist interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Being a Web Service Support Specialist typically requires a bachelor's degree or equivalent. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. In addition, Web Service Support Specialist typically reports to a supervisor or manager. ... view job details

The Lock Repair and Service Specialist duplicates keys, replaces and re-keys locks as necessary, and ensures that all security devices are in adequate working condition. Responsible for the installation and maintenance of locks, keys and security systems. Being a Lock Repair and Service Specialist typically requires a high school diploma or its equivalent. May be required to complete an apprenticeship and/or formal training in area of specialty. In addition, Lock Repair and Service Specialist typically reports to a manager. Being a Lock Repair and Service Specialist gains or has attained full ... view job details

The Field Service Engineering Supervisor oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Supervisor implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Field Service Engineering Supervisor acts a... view job details

The Technical Field Service Supervisor oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Technical Field Service Supervisor implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Technical Field Service Supervisor acts as a so... view job details

The Pest Control Service Technician requires a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Inspects insects infestations and uses chemical mixes to exterminate. Being a Pest Control Service Technician relies on instructions and pre-established guidelines to perform the functions of the job. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. In addition, Pest Control Service Technician works under immediate supervision. Primary job functions do not typically require exercising independent judgmen... view job details

The IT Service Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Supervisor monit... view job details

The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, det... view job details

The Service Complaint Response Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Service Complaint Response Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, deter... view job details

Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and e... view job details

Provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matt... view job details

The Community Service Outreach Advocate assists individuals needing services with program information, referrals, and eligibility requirements. Coordinates social service program outreach activities to communicate and raise awareness of services and resources available to the community. Being a Community Service Outreach Advocate distributes program education and outreach materials to local agencies and advocacy groups. Develops and maintains a network and database of community contacts, agencies, and services. In addition, Community Service Outreach Advocate plans and coordinates a calendar o... view job details

The Community Service Outreach Liaison assists individuals needing services with program information, referrals, and eligibility requirements. Coordinates social service program outreach activities to communicate and raise awareness of services and resources available to the community. Being a Community Service Outreach Liaison distributes program education and outreach materials to local agencies and advocacy groups. Develops and maintains a network and database of community contacts, agencies, and services. In addition, Community Service Outreach Liaison plans and coordinates a calendar of e... view job details

The Branch Service Resources Supervisor plans daily staffing schedules. Supervises branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Supervisor ensures the team has the resources available to make accurate and informed recommendations. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. In addition, Branch Service Resources Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedba... view job details

The Technical Client Service Supervisor manages the daily workload to ensure required service volume and quality levels are attained. Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Being a Technical Client Service Supervisor identifies opportunities for operational improvements and implements solutions. Trains staff in products, features, standard policies, and best practices. In addition, Technical Client Service Supervisor monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate sol... view job details

The Tree Maintenance Service Supervisor plans and assigns daily job schedules, allocating personnel and equipment based on project scope and priorities. Supervises tree trimming, removal, and maintenance to ensure services are completed safely, efficiently, and to quality standards. Being a Tree Maintenance Service Supervisor inspects job sites to assess hazards, verify work quality, and confirm compliance with safety regulations and client expectations. Trains and mentors crew members on safe work practices, equipment operation, and proper arboricultural techniques. In addition, Tree Maintena... view job details

Manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. May require a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving ... view job details

Supervises daily customer service operations for annuity servicing teams to ensure high-quality support and efficient resolution of policyholder inquiries. Monitors employee performance, service metrics, and workflow productivity to maintain customer satisfaction and operational standards. Develops and coaches customer service representatives on annuity products, regulatory requirements, and service best practices. Assists with resolving escalated customer concerns involving account transactions, policy servicing, and compliance matters. Coordinates staffing, scheduling, and process improvemen... view job details