Support Specialists interact with end-users via phone, email, or messaging to help resolve their technical and application issues. Prepare detailed specifications and steps to reproduce for items requiring Tier III escalation (such as product defects). Participate in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support. view job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage... view job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h... view job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in severa... view job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage... view job details

In the world of marketing, there are many different roles you can explore depending on your competencies and interests. Managers, web developers, graphic designers, writers, social media specialists, and analysts can all find a home in marketing. Using Salary.com data, we provided the average salaries of seven in-demand marketing jobs. We also provided job description summaries so you can determine if your skillset matches up: 1) Social Media Specialist What you’ll earn, on average: $50,225 What you'll do: Prepare and develop social media content to support and enhance the organization's brand... view article details

Salespeople are a company's ambassadors to the world. They actively promote the company and its products and services. They are the front line between the company and its customers, and are typically the driving force of revenues - top-line company growth. These employees have a direct impact on how the marketplace perceives their employer and its products.The way salespeople conduct themselves is often a reflection of the company's sales compensation program; and how well the company does is often a reflection of the effectiveness of its commission program. A well designed sales compensation ... view article details

Is your job just a way to pay the bills, or would you prefer it to be a source of great fulfillment?If you chose the latter, one way you might be able to reach that goal is to ensure that your career matches your personality.While we are all individuals and none of us want to be encumbered with labels, certain personality types complement certain types of jobs.This article explores seven common personality categories and the types of jobs that may lead to more success—and ultimately, happiness.1. The Leader You are self-confident, decisive, have excellent communication skills, and lov... view article details

You Might Want to Avoid These Jobs Years ago, Bobby McFerrin told us all to “don’t worry, be happy.” Clearly he wasn’t working in one of the careers on this list.The work website Careerbliss has come out with a survey detailing which careers feature workers who are the unhappiest. After analyzing more than 25,000 independent company reviews, these 10 jobs are the ones which feature the largest amounts of employee discontent. In order to compile these rankings, CareerBliss data evaluates the key factors that affect work happiness including: bosses, support and incentives, growth opport... view article details

All Hail the Chief(s)! This article has been brought to you by the letter “C.” If you see a “C” next to somebody’s title on a business card, you’ve most likely met a person of some importance. But, have you ever wondered about how much C-Suite executives make? Look no further! We’ve compiled a list of seven average annual “chief” salaries to give you an idea of how much these big wigs make annually, on average. 1) Chief Executive Officer (CEO) Median Annual Salary: $754,713 CEOs are responsible for the short- and long-term profitability and growth of their company. They organize leadership and... view article details

Oshri Cohen is the founder of RedCorner, a CTO as a Service agency that provides organizations with highly skilled and experienced ex-CTOs who specialize in whatever industry, business model or engineering culture is needed. In this episode, Oshri talks about the current issues with technical recruiting and what we can do to fix them. January 18, 2024 Time Stamps Contact Info Resources Quick Quotes Full Transcript Introduction Welcome, Oshri! Today's Topic: Technical Recruiting is Broken-Here's How to Fix It What is technical recruiting? Technology changes at a such a rapid p... view blog & white papers details

Technical skills are critical to progressing in a career. Creating an inventory of technical skills is important It helps employees see what they are good at, spot any gaps to improve, and gives concrete details to share with their manager or use in their next job search. Understanding Technical Skills Technical skills refer to the abilities and knowledge an employee needs to perform specific tasks.  They include skills relating to mechanical or digital technologies. Showing technical skills helps in career development and planning. To build an inventory of technical skills, list technologies... view blog & white papers details

Managers and leaders have the task of supporting their team's skills and competencies development while also ensuring they do their job effectively. With this responsibility, managers are often unsure of how to approach certain employees. So, how can you make sure that your managers are equipped to support their team's skills and competencies development? In this article, we will explore some of the key strategies that your organization can use. As well as this, we will outline how you can provide your managers with the right tools and support to help foster a culture of learning and developm... view blog & white papers details

See how JobArchitect simplifies creating, sharing, and approving job descriptions, making it easy to manage job descriptions and collaborate with any stakeholders in your organization. https://www2.salary.com/l/250572/2021-01-05/2mqvqt1 view blog & white papers details

A skills framework helps an organization outline what they need for success. Employers and employees alike should be clear on what skills and competencies are required to complete tasks and responsibilities. While you're focusing on soft and hard skills, consider how you can integrate DEI. You want to ensure that you're supporting diversity and inclusivity. This means making your skills framework inclusive. As an organization, you need to consider what personal, team, and organization-wide actions will best promote DEI. In this article, we'll discuss the importance of inclusivity and diversit... view blog & white papers details