Technical Support Lead Salary at Azenta Inc BETA

For this U.S. based position, the expected compensation range is $98,400.00 - $147,600.00 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on s

Responsibilities Provide first-level support to end users by answering basic questions about computers or software applications, performing troubleshooting tasks to identify and resolve technical issues, and escalating or transferring issues to appropriate resources when necessary. Ensure all service desk tickets are addressed promptly and resolved within the service level agreements (SLAS) defined by the business. Support the research of emerging technologies and help to identify and analyze opportunities for new and/or improved processes and procedures. Co-own the implementation, configuration, and maintenance of new and existing systems. Lead projects to support the business and function, as needed. Own account administration, routine audits, and documentation of all process and procedures within the function. Assist with operating system updates and new software and hardware installations. Provide on-site support as needed in our Boston, MA office, and in other locations, as needed

Description Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world. We are looking for a Senior Technical Support Specialist to deliver world-class technical assistance, ensuring our customers achieve success with Nuclera’s innovative eProtein DiscoveryTM benchtop system. Reporting to the Head of Customer and Technical Support, the Senior Technical Support Specialist will provide advanced troubleshooting and technical guidance to customers. As a

What's the role?: Are you great at problem solving? Are you mechanically inclined? Then we have the opportunity you've been looking for as part of the Capture Enablement Team within the Spatial Data Analytics & Engineering (SDE) department. You will be part of an innovative, dynamic team that is responsible for supporting a part of the technical infrastructure involved in capturing data that plays a critical role in building and maintaining our world-class digital maps and products. Your main responsibilities include: Providing first level (Tier 1) helpdesk support (Email and phone support) to remote APAC users encountering problems with our data capture systems. Installing, testing, maintenance and upgrading (HW and SW) of capture equipment Installing prototype equipment, repairing/replacing parts, diagnosing technical problems, identifying equipment and cabling problems, and isolating electrical and mechanical problems causing failures, mainly in the APAC region, but also globally Se

WHY CHA?: Finding a better way. At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help people. We improve our world. At CHA, we embed ourselves in our communities and take pride in improving things where we live. At the foundation is a commitment to inclusion and diversity and choosing to treat everyone with dignity and respect. We also take accountability for making decisions that promote sustainability in our business and our designs. We are on a mission to reduce our environmental footprint and bring greener solutions to our clients. We are responsibly creating a more sustainable future in ways that we can all see and touch. Together. Every day. CHA Consulting, Inc. is currently seeking a Technical Support Specialist II to join our Corporate - Information Technology Team working a hybrid schedule at one of our Massachussetts offices in Boston, Norwell, or Burlington.

Job Type Full-time Description Technical Support Specialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use to send and receive administrative and clinical data to and from other vendor systems. As a member of our Client Services team, your job would involve: Troubleshooting, researching, and solving interface problems and customer issues Communicating effectively with industry vendors in a wide range of areas Diagnosing and documenting interface problems and probable causes Communicating with programming staff to identify, test, and implement solutions Training new customers on various interface products to ensure project deadlines are met Keeping up to date on latest industry standards for communicating healthcare information Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base Tr

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

**Amentum provides training and education, intelligence analysis, and program management services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most critical missions our country and business sectors have faced with current operations ongoing in the Middle East, South Asia, Afghanistan, Europe, and Africa.** **Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.** **Ability to obtain and maintain a Secret clearance.** **Responsibilities:** + Records and file management + Employee in- and out-processing + Assist in managing DOD, DCSA, and local office policies and programs. + Support the field office chief in scheduling. + Correspondence drafting and routing + Travel planning (Defense Travel System (DTS) + Conference room coordination + Of