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At OneMain, Customer CARE Advocates empower customers - understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the Role * Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution * OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification * Handling customer complaints, branch issues, delinquency levels and refunds * Multiple portfolio servicing, including cash advances, convenience checks and settlements * Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures * Negotiate with customers to resolve account matters * Maintain and notate all appropriate information and documentation on customer ac

Description Reporting to the QA/QC Manager and mentor, the Work-Study QA/QC Lab Tech student will be exposed to the quality assurance/quality control (QA/QC) program for the ethanol plant to ensure maximum production quantity and quality.This is an on-going Work-Study position and will possibly continue until students' graduation date. It is the intent of the Work-Study program to provide a valuable and beneficial learning experience. Assists in carrying out the plant QA/QC program. Draws and processes samples at various points in the process, conducting QA/QC tests as required. Helps to monitor use and inventories of laboratory chemicals and supplies. Prepares reports and analyzes data within the process of the facility. Maintains safety, health and environmental policies and procedures. Participates in the safety program for the QA/QC laboratory. Assists to coordinates activities with other departments. Communicates directly with QA/QC Manager to ensure effective participation by the

**Job Description:** Introduction At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof, you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. Summary The Director-Capital Implementation is responsible to perform the duties and responsibilities of the Corporate Project Engineer role as a working project engineer as well as provide guidance and oversight of the Corporate Projects Group. The Director of Capital Implementation will report directly to the Sr. Director of Implementation-Operations Capital. In this ro

Reporting to the QA/QC Manager and mentor, the Work-Study QA/QC Lab Tech student will be exposed to the quality assurance/quality control (QA/QC) program for the ethanol plant to ensure maximum production quantity and quality. This is an on-going Work-Study position and will possibly continue until students' graduation date. It is the intent of the Work-Study program to provide a valuable and beneficial learning experience. * Assists in carrying out the plant QA/QC program. * Draws and processes samples at various points in the process, conducting QA/QC tests as required. * Helps to monitor use and inventories of laboratory chemicals and supplies. * Prepares reports and analyzes data within the process of the facility. * Maintains safety, health and environmental policies and procedures. * Participates in the safety program for the QA/QC laboratory. * Assists to coordinates activities with other departments. * Communicates directly with QA/QC Manager to ensure effective participation b

This position is part of a customer-focused team responsible for providing exceptional service and support to OneMain customers. The Military Family Support Team (MFS) assists our customers with requests for the Servicemembers Civil Relief Act (SCRA) benefits by reviewing military orders and state specific requirements to determine eligibility. They work closely with our business partners to determine active-duty status and remain compliant with all Federal regulations governing SCRA. They also serve these customers by answering SCRA inquiries and communicating eligibility. In this position, you can positively impact the customers experience and overall customer retention. Team members are held to a high standard and must be able to multi-task without compromising quality. In the Role: Assists customers with requests for the Servicemembers Civil Relief Act (SCRA) benefits by reviewing military orders and state specific requirements to determine eligibility. Works closely with business

At OneMain, Customer CARE Advocates empower customers understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the Role Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification Handling customer complaints, branch issues, delinquency levels and refunds Multiple portfolio servicing, including cash advances, convenience checks and settlements Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and notate all appropriate information and documentation on customer accounts Lien rele

We are growing! The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. Must use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine Fraud status, and communicate with consumer directly on their fraud concerns. In the Role Promptly and accurately capture customer concerns in the complaint management system. Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG). Communicate OMF fraud determinations to the consumer. Establishes effective, professional rapport with both internal and external customers. Requirements High School Diploma or GED required 1-2 year of customer service experience Strong time management skills Possess objective analytical, problem-solving skills. Ability to verbally communicate with internal and external customers effectively. Strong data entry and

Customer Service Specialist (Intermediate) As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service daily. In the Role Responding to inbound caller inquiries around general claim or benefit questions and status requests, with focus on quality and first call resolution Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and notate all appropriate information and documentation on customer accounts Processing calls from internal Team Members with inquiries on benefits or policies Maintaining accounts and updating information in various databases Providing an explanation of programs, benefits, and p