Director, Customer Relations Salary at Hh Brown Shoe Company Inc BETA

Lead the delivery of excellent Level 1 support to the customers, focus on CSAT, SLA and relevant KPIs to continually drive improvement and excellence in support, service and communication. Plan, organize and manage employees and team, both on-shore a IT, Customer Service, Director, Operations, Technology, Service, Retail, Restaurant

Essence of the role (Role's Purpose): The Customer Service department's main functions are to answer and interact with customers over the phone by processing orders, identifying potential issues, assisting in any customer related matter. This position reports directly to the Assistant Manager and the Director of Customer Service. Recipe for Success (Responsibilities): Provides direction and communication to associates so that customer service calls are answered in a timely, efficient, and knowledgeable manner. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level for success. Responsible for providing performance feedback to team members on a weekly basis. Supports customer service associates with customer issues/complaints and helps with rectifying various situations, and product issues. Responsible for monitoring call interactions to maintain high level of customer satisfaction. Responsible for suggesting methods to impr

*This role will be hybrid in the Brooklyn area 2 days a week onsite* About You: Experience in setting strategic direction for delivery and client service, aligning with the overall company vision. Proven success in leading Agile project teams and developing client relationships. Ability to manage, lead, and grow senior business development teams across multiple locations. We are skilled in supporting individual growth, enhancing team skills, and fostering development. Impactful communicator and storyteller, capable of engaging and persuading stakeholders. Strong ability to evaluate proposals, identify opportunities, and address concerns. Skilled in making trade-offs to achieve commercial objectives without compromising quality. Experience in growing accounts, understanding client life cycles, and offering long-term value. Ability to guide teams in delivering complex digital products on time and within budget. Experience working closely with various disciplines and fostering a learning

Job Description Job Description Director of Customer Service (VP) sought - HVAC Contractor | NYC Metro Our client is one of the oldest and most well-respected thru-the-wall heating and cooling companies in the greater NYC marketplace, focusing exclusively on private residences. Right now, we’re looking for an ambitious, high caliber Human Resources Director with excellent personnel management and recruiting experience to help continue their explosive growth. They have an impressive legacy in the PTAC business but are focused on expanding their market share with MiniSplit sales and installations. We seek to hire a Director of Customer Service (VP level) with a positive teamwork attitude to join a team that has acquired this long-established NYC Metro HVAC Company that has tripled growth in the first 5 years under new management. Their high-performing employees have enjoyed increased compensation between 50 - 150% in just 4 years. Our client is investing in the latest technology and trai

Director of Customer Service (VP) sought - HVAC Contractor | NYC Metro Our client is one of the oldest and most well-respected thru-the-wall heating and cooling companies in the greater NYC marketplace, focusing exclusively on private residences.Right now, we’re looking for an ambitious, high caliber Human Resources Director with excellent personnel management and recruiting experience to help continue their explosive growth. They have an impressive legacy in the PTAC business but are focused on expanding their market share with MiniSplit sales and installations. We seek to hire a Director of Customer Service (VP level) with a positive teamwork attitude to join a team that has acquired this long-established NYC Metro HVAC Company that has tripled growth in the first 5 years under new management. Their high-performing employees have enjoyed increased compensation between 50 - 150% in just 4 years. Our client is investing in the latest technology and training including mini-split and duc

Quick Box Fulfillment is looking for a Client Services Administrator to help with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the QuickBox client base. As part of the team, you will be responsible for communicating with C-level employees both within QuickBox and with our clients. This is a Full-Time position, Monday through Friday. This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly, and accurate service. The diverse backgrounds of our management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing. Requirements Essential Duties & Job Functions: Administratively support the Client Services Director and/or team with client paperwork. Generate/Review and Distribute critical internal/external facing reports critical to the decision-making process. Work and resolve service tickets submitted by QuickBox clients based

Who are we? MATTE is a 360° full-service creative studio at the convergence of hype, storytelling and design. We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same. Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution. About this role: MATTE Projects is looking for an experienced Senior Project Manager to support our Experiential projects within the Client Services team. This role requires a certified Agile Project Manager who is adept at internal resourcing with the creative team, ensuring optimal workflow and efficient project execution. The ideal candidate will serve as a core liaison between the creative and client service teams, mana

**Company Description** **About Veolia North America** A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com. **Job Description** **Pay Rate:** $80000 to $88000 per year. **BENEFITS** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a u