Customer Service Lead Salary at International Merchandise Concepts BETA

How much does an International Merchandise Concepts Customer Service Lead make?

As of January 2025, the average annual salary for a Customer Service Lead at International Merchandise Concepts is $77,218, which translates to approximately $37 per hour. Salaries for Customer Service Lead at International Merchandise Concepts typically range from $68,429 to $87,132, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

International Merchandise Concepts Overview

Website:
imc-miracles.com
Size:
50 - 100 Employees
Revenue:
$10M - $50M
Industry:
Retail & Wholesale

International Merchandise is the brand resource and leader for exciting and innovative promotional products, offering unique designs, custom capabilities and exclusive retail brands from around the world. Experience the original cutting edge designs, exceptional standards of quality, unsurpassed value and effective marketing solutions that have defined the IMC product philosophy for more than 33 years. For 2017, IMC is your supplier for world-renowned retail brands including MoMA (The Museum of Modern Art), Kikkerland, Fred & Friends, Umbra, Magisso, Driinn, Stewart Stand®, Molla Space, Alessi, Troika, Cerruti 1881, Paperthinks, PlayableART, Areaware, Nanda Home, Visconti, Just Mobile, Block, Blue Square, Sherpa, Blunt, Trendex, MOVA, FluxMob, Airplane Pockets, Goodfaire, Z Windups and eyewear by Bobby Jones, Carmen Marc Valvo and Michael Stars. In addition, IMC manufactures its own six Collections to offer one of the largest varieties of promotional product categories available: IMC Collection... best sellers in multiple promotional product categories Blackpen... elegant yet affordable factory direct priced pens Bluetech.... stylish digital photo frames Clearaward... optical and jade crystal award and recognition pieces Orangebag... economical and eco-friendly daily, sport and business bags Redwear... apparel for sport and casual wear, mostly made in the USA IMC continues to offer its highly successful FSP program, offering free laser setup and personalization of names or initials. The FSP program has proven to be a great way to get IMC quality products and services with tremendous value. Finally, IMC brings you IMC Custom (IMCC), its custom products division. Through the IMC Asia offices, IMCC sources, develops, and manufactures a broad range of merchandise categories and takes full responsibility for factory visits and quality control. If you can dream it, IMC can make it . . . to your specs, on time and on budget.

See similar companies related to International Merchandise Concepts

What Skills Does a person Need at International Merchandise Concepts?

At International Merchandise Concepts, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  5. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.

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Check more jobs information at International Merchandise Concepts

Job Title Average International Merchandise Concepts Salary Hourly Rate
2 Director, Sales $204,179 $98
3 Graphic Designer $70,751 $34
4 Senior Director, Sales $218,933 $105
5 Manager, Credit & Collections $113,089 $54
6 Customer Service $44,435 $21
7 Customer Service Representative $39,236 $19
8 Data Entry Receptionist $44,564 $21
9 Assistant Buyer $60,729 $29
10 Director, Customer Service $178,963 $86
11 Graphic Design Specialist $70,751 $34
12 Supervisor, Customer Service $77,218 $37

Hourly Pay at International Merchandise Concepts

The average hourly pay at International Merchandise Concepts for a Customer Service Lead is $37 per hour. The location, department, and job description all have an impact on the typical compensation for International Merchandise Concepts positions. The pay range and total remuneration for the job title are shown in the table below. International Merchandise Concepts may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $77,218 look to you?

FAQ about Salary and Jobs at International Merchandise Concepts

1. How much does International Merchandise Concepts pay per hour?
The average hourly pay is $37. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at International Merchandise Concepts?
According to the data, the highest approximate salary is about $87,132 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at International Merchandise Concepts?
According to the data, the lowest estimated salary is about $68,429 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.