Customer Service Representative Salary at Southerland & Associates BETA

How much does a Southerland & Associates Customer Service Representative make?

As of January 2025, the average annual salary for a Customer Service Representative at Southerland & Associates is $31,658, which translates to approximately $15 per hour. Salaries for Customer Service Representative at Southerland & Associates typically range from $28,567 to $34,887, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Southerland & Associates Overview

Website:
saprotects.com
Size:
<25 Employees
Revenue:
<$5M
Industry:
Insurance

Southerland & Associates is an independent insurance and financial services firm located in Austin, TX. We specialize in creating insurance and retirement plans that are tailored to meet the individual needs of each client. We work closely with business owners, educators and other professionals regarding employee benefits plans, personal investment, insurance, retirement and estate planning. When we say we provide "everything under the sun," we mean it. We know you have many choices regarding insurance and financial products and services. Southerland & Associates makes those choices easier. We comb the insurance and financial marketplace to design the very best products and packages, custom-tailored to your individual needs. We've also developed an extensive network of relationships with attorneys, financial planners, CPAs and other professionals. This "team concept" ensures that you always receive the most expert, up-to-date information and advice. We've had the honor and pleasure of helping our clients protect themselves, their families and their businesses since 1982, but we push ourselves to always learn more. We strive to gain a better understanding of your needs, the industries in which you operate, the challenges you face, and your goals for the future. Our GOAL: To develop long-term "family' relationships with our clients by treating each person with honesty, integrity and loyalty. Our COMMITMENT: To teach, develop and maintain a comprehensive approach toward personal or business insurance or financial planning. Our MISSION: To provide our clients with a comprehensive, goal-oriented, long-term plan built on trust, integrity and quality service. Make a new friend who truly has your best interests at heart. Contact Southerland & Associates today and let's get to know each other.

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What Skills Does a person Need at Southerland & Associates?

At Southerland & Associates, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  3. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  4. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  5. Commitment: An agreement or pledge to do something in the future a commitment to improve conditions at the prison especially : an engagement to assume a financial obligation at a future date.

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Check more jobs information at Southerland & Associates

Job Title Average Southerland & Associates Salary Hourly Rate
2 Accounts Assistant $42,454 $20
3 Junior Account Manager $66,515 $32
4 Senior Account Manager $75,093 $36
5 Business Development Manager $112,666 $54
6 Assistant Manager $83,996 $40
7 Account Manager $66,515 $32

Hourly Pay at Southerland & Associates

The average hourly pay at Southerland & Associates for a Customer Service Representative is $15 per hour. The location, department, and job description all have an impact on the typical compensation for Southerland & Associates positions. The pay range and total remuneration for the job title are shown in the table below. Southerland & Associates may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $31,658 look to you?

FAQ about Salary and Jobs at Southerland & Associates

1. How much does Southerland & Associates pay per hour?
The average hourly pay is $15. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Southerland & Associates?
According to the data, the highest approximate salary is about $34,887 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Southerland & Associates?
According to the data, the lowest estimated salary is about $28,567 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.