Technical Support Salary at Telefuturo BETA

Job Description Job Description Req Description • Provide first and second level incident resolution and request fulfillment for all users with hardware, software and application issues. • Provide accurate and timely logging of incidents and resolutions in ITSM ticketing system. • Able to effectively support individuals from all levels of the organization including C level • Ability to properly prioritize support issues based upon urgency, severity and impact to both the individual and the organization • Manage ticket priority, categorizations, problem association, CI association and other ticket mechanics. • Ability to provide effective and accurate solutions to user problems to ensure user satisfaction and productivity • Courteously obtain and document concise incident, request and problem information for internal service personnel. • Escalate problems to appropriate IT staff for workaround, resolution, root cause analysis and preventative solutions. Document replication evidence and

Position: Technical Support Specialist Job Description: Overview We are seeking a dynamic and customer-focused individual to join our team as a Field Applications Specialist. As a crucial member of our organization, you will play a pivotal role in ensuring customer satisfaction through effective engagement and support. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional service. Responsibilities Customer Engagement: Proactively engage with customers to understand their needs and challenges. Provide technical assistance and support to customers in utilizing our products or services effectively. Collaborate with the sales team to understand customer requirements and offer tailored solutions. Product Demonstrations: Conduct product demonstrations and training sessions for customers to showcase the capabilities and features of our offerings. Assist in the installation and setup of products at customer site

Job Description Job Description Our law firm client a national litigation boutique is seeking full-time IT Technical Support Specialist for their New York office. The function of the IT Tech Support is to address and resolve issues for all office personnel, including the deployment, administration, and/or support of technology systems essential to the day-to-day operations. This position is part of a team directed jointly by the IT Project Manager and the Director of IT. Responsibilities: Provide technical assistance with computer hardware and software Prepare and support remote trials “Road Show” equipment Assists with AV support in conference rooms to include light networking such as cabling and/ or patch panel Maintain and track inventory for base office Assist with software installations/troubleshooting Participate in on-call rotation with other members in IT Department Track customer issues and resolutions Some travel is required to support trials Qualifications: Previous experien

Actalent's client is funded by the NIH to develop leading-edge brain imaging software, helping neurosurgeons perform. They are passionate about making a difference in the lives of others. Job Title: Network Technician Job Description The company makes medical imaging software, specifically brain mapping software, sold to hospitals such as Johns Hopkins, UW-Madison, Froedtert, and any hospital performing brain surgeries. The role open currently is for a Product Support candidate. This person will help customers install and repair software and assist internal employees with IT issues related to network connectivity, internet access, security, and email/domain maintenance, including coordinating with ISPs and other IT vendors. The Product Support position involves being a liaison between internal product development staff and the external customer - the hospital and their employees. The Product Support position is responsible for communicating with the customer and troubleshooting any iss

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Responsibilities: Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA. Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software. Receives detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impac

Job Description: As an IT Technical Support specialist, you will coordinate various IT initiatives, handle asset management tasks, and provide Level 2 troubleshooting for hardware and software issues. You will also be responsible for ensuring the proper disposal of surplus equipment and maintaining accurate documentation of all IT assets. Key Responsibilities: Coordinate, communicate, document, and track progress on IT initiatives. Respond to management's special requests for asset information. Maintain and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus. Prepare surplus equipment for disposal according to client requirements. Recommend and coordinate schedules for IT asset replacements, upgrades, and enhancements. Develop and document processes for IT asset installations, relocations, and changes. Provide technical guidance on IT assets for procurement documents and agency requisitions. Respond to Service Desk tickets requiring Level 2 asset m

Job Description Job Description Summary of Position: We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills. Key Responsibilities: Maintain an in-depth knowledge of our complete line of products and services Embrace and learn the Video Surveillance / CCTV technologies and their applications Provide product demo and technical training to the sales team and customers Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals Build and test PC-based DVR systems to customer's specifications Provide prompt and effective customer service and technical support Service customers in an effective and efficient manner; Partner with internal teams in a proactively Other duties as assigned Job Requirements: Education/Experience: 1+ Years of Professional Experience in technical support or rela

Job Description Job Description Title: Technical Support (Augmnted Reality) Location: Mountain View, CA 94040 Duration: 12+ Months Payrange: $35/hr to $38/hr About The Role: Device Testing & Validation: Assist with review of new AR devices to ensure functionality and quality and to develop initial user documentation. Identify and document any hardware or software issues. Collaborate with engineering teams to resolve issues and improve device performance. Device Preparation & Support: Prepare AR devices for various programs, including user research studies, data collection, demos, and events. Install software, configure settings, and ensure devices are ready for use. Provide on-site support during events/demos and assist users with device setup and operation. User Support & Troubleshooting: Provide prompt and effective technical support to users of AR prototype hardware. Troubleshoot hardware and software issues, diagnose problems, and guide users to solutions. Respond to user inquiries