End User Support Specialist Salary at W3 Sales BETA

Location: Dallas TX Duration: Direct Hire Pay- $70000 to 75000/year About the Role: Shift requirements for this role alternate between one week in-office and one week remote, working hours between the times of 7am and 7pm. (The incoming person will likely start in the 10:30am to 7:00pm shift.) This is a non-exempt role, with a 37.5hr workweek. esponsibilities: Provide first and second-level support for firm-approved applications and technology equipment. Deliver exceptional customer service in a fast-paced environment, maintaining a positive attitude under pressure. Document all service calls thoroughly in the ticketing system. Participate in the full life cycle of application deployments, including installation, testing, deployment, support, and upgrades. Maintain a deep understanding of the needs and issues of customers, departments, and practice groups. Develop and maintain in-depth knowledge of assigned application sets, becoming the Subject Matter Expert (SME) for both end users a

Contract position: 6 months Fully onsite: Minneapolis MN 55402 Hourly Pay Rate $25 on w2 We are seeking a motivated Technology Support Specialist I to join our team and provide daily technical support to end users. In this role, you will apply your technical expertise and problem-solving skills to ensure efficient technology operations. You will specialize in one or more areas, such as technical support, networking, telecommunications, or technology certifications, while assisting team members as needed. This is an excellent opportunity to contribute to a dynamic environment, support cutting-edge technology, and develop your career within a supportive team. Key Responsibilities: Provide after-hours technical support for escalated issues as needed. Assist with deploying hardware and software, including installation, configuration, and testing. Support new hire processes, including account requests, equipment setup, and verification. Perform basic troubleshooting for software and hardwar

IT Hardware Support Tech Our client located in Dallas, TX is looking to hire an IT Hardware Support Tech contractor for a multi-year contract opportunity. Company Profile: Technology Analytics IT Hardware Support Tech Role: As an IT Hardware Support Tech you will be joining the Technology Support team. This role combines problem-solving, customer service, and technical expertise to ensure smooth operations across hardware, software, and audiovisual systems. Daily responsibilities include Device Setup and Support. Wil configure and deploy laptops, phones, printers, and desktop hardware for new and existing team members. Another big part of your day will involve troubleshooting issues. Help diagnose and resolve a range of IT issues related to hardware, software, networking, and user accounts, both remotely and on-site. Support our end users by provide friendly, clear guidance on using technology and resolving issues via email, phone, or in person. This role will include system maintenanc

Job Title: BIRST System Specialist Job Summary We are seeking an experienced BIRST System Specialist to manage and optimize the BIRST Business Intelligence (BI) platform. This role focuses on designing, implementing, and maintaining BI solutions that drive data-driven decision-making across the organization. The ideal candidate brings a blend of technical expertise, problem-solving skills, and a strong understanding of business intelligence concepts. Key Responsibilities Technical Skills: Proficient in BIRST BI tools, including advanced data modeling and dashboard/report development. Skilled in SQL for managing relational databases and querying large-scale datasets. Familiarity with data integration and ETL processes. Experience with cloud platforms (e.g., AWS, Azure) used for deploying BIRST. Functional Skills: Strong understanding of business intelligence concepts, KPIs, and data visualization principles. Ability to translate business requirements into actionable technical deliverabl

Job Title: Power BI Support Specialist Location: Hybrid; Las Colinas, Charlotte, Fargo, Seattle (2 days a week onsite) Contract Type: W2 - No C2C at this time Role Overview: Join our dynamic team as an Power BI Support Specialist. This role offers the opportunity to gain deep technical knowledge and work closely with customers on support tickets. You will be part of a team dedicated to providing top-notch Power BI support. Key Responsibilities: Provide technical support for Power BI and Microsoft Fabric. Handle support tickets, perform root cause analysis, and resolve customer-reported issues within defined SLAs. Communicate clearly and professionally with end users, understanding complex issues in often ambiguous environments. Act as a bridge between end users and engineering teams to troubleshoot and resolve issues. Handle escalations, involve the right parties, and deescalate situations effectively. Collaborate across teams and stay updated with the latest technology advancements. C

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is an independent insurance intermediary that through its licensed subsidiaries provides a variety of insurance and reinsurance products and services to corporate, public entity, institutional, trade, professional, association, and individual clients. Headquartered in Daytona Beach, Florida, offices are located across the United States, with products and services offered through four major business divisions. We are listed on the NYSE at BRO. Our drive to be the best has made Brown & Brown one of the largest and most respected independent insurance intermediaries in the nation, with over 75 years of continuous service. The Company is ranked as the sixth largest such organization in the United States and seventh in the World by Business Insurance magazine. The AI Engineer is a member of the Enterprise Data Enablement team reporting to

This position has responsibilities in 5 key areas, including: Technical Troubleshooting, Application Maintenance and Upgrades, Software Vendor/Partner Coordination, Analysis, and User Administration and Support. While this is a hybrid position, it must be based in Portland, Oregon or Dallas-Fort Worth, Texas. Position responsibilities: Identify and resolve software application technical issues. Perform detailed data analysis across different solution modules as needed which may require data review in numerous system log files. Engage and work closely with software partners and manage services for Tier 3 support when issues cannot be resolved locally. Analyze and recommend new or revised software and procedures, including justifications for proposed changes. Align with department Software Development Life Cycle practices to analyze and to enhance applications. This includes formally gathering business requirements, writing specifications and/or user stories, and validating them with bus

Job Description : Infosys is seeking ServiceNow Architect. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. Required Qualifications: • Candidate must be located within commuting distance of Dallas, TX, or be willing to relocate to the area. This position may require travel in the US • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 7 years of Information Technology experience • At least 6+ years of experience in ServiceNow • Distinguish ServiceNow roadmap for major ServiceNow modules (ITSM, CMDB, CSDM,) and integration framework • Define the architecture and roadmap of ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service oper