Contact Center Representative Salary at Whatcom Educational Credit Union BETA

How much does a Whatcom Educational Credit Union Contact Center Representative make?

As of December 2024, the average annual salary for a Contact Center Representative at Whatcom Educational Credit Union is $39,794, which translates to approximately $19 per hour. Salaries for Contact Center Representative at Whatcom Educational Credit Union typically range from $35,513 to $44,992, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Whatcom Educational Credit Union Overview

Website:
wecu.com
Size:
200 - 500 Employees
Revenue:
$50M - $200M
Industry:
Financial Services

WECU, founded in 1936 and headquartered in Washington, is a statewide not for profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Offering banking services, credit cards, and loan services.

See similar companies related to Whatcom Educational Credit Union

What Skills Does a person Need at Whatcom Educational Credit Union?

At Whatcom Educational Credit Union, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  4. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  5. Consulting: Providing technical or business expertise and advice to internal or external clients.

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Check more jobs information at Whatcom Educational Credit Union

Job Title Average Whatcom Educational Credit Union Salary Hourly Rate
2 Security Officer $46,575 $22
3 Senior Project Manager $121,390 $58
4 Senior Systems Administrator $108,721 $52
5 Senior Trainer $92,872 $45
6 Support Specialist $56,634 $27
7 Training Specialist $57,798 $28
8 Assistant Manager, Contact Center $62,257 $30
9 Center Assistant Manager $49,174 $24
10 Director, Digital Products $176,518 $85
11 Director, Risk Management $157,469 $76
12 Executive Vice President $313,555 $151
13 Flex Manager $113,469 $55

Hourly Pay at Whatcom Educational Credit Union

The average hourly pay at Whatcom Educational Credit Union for a Contact Center Representative is $19 per hour. The location, department, and job description all have an impact on the typical compensation for Whatcom Educational Credit Union positions. The pay range and total remuneration for the job title are shown in the table below. Whatcom Educational Credit Union may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $39,794 look to you?

FAQ about Salary and Jobs at Whatcom Educational Credit Union

1. How much does Whatcom Educational Credit Union pay per hour?
The average hourly pay is $19. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Whatcom Educational Credit Union?
According to the data, the highest approximate salary is about $44,992 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Whatcom Educational Credit Union?
According to the data, the lowest estimated salary is about $35,513 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.