Opportunity at a Glance. Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Supports multiple institution's Student Services Contact Center teams.. Responsibilities. Handles all incoming service-related inquiries (including, but not limited to, technical issues, textbook and HUB questions and concerns), via phone and electronic communication avenues within established service metrics.. Provides general information to all students taking online courses and handles general requests such as report card requests, transcr... view job details