COLA is a physician-directed organization whose purpose is to promote excellence in laboratory medicine and patient care through a program of voluntary education, consultation, and accreditation. Our services are designed to improve your clinical laboratory as a whole, giving you confidence that your facility provides the best patient care. By weaving education throughout all of our services, we work with you to prepare your lab to meet regulatory requirements. COLA was founded in 1988 as a private alternative to help laboratories stay in compliance with the new Clinical Laboratory Improvement ... Amendments (CLIA). In 1993, the Health Care Financing Administration (now CMS) granted COLA deeming authority under CLIA, and in 1997 the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) also recognized COLA's laboratory accreditation program. After 35,000 surveys in which COLA's practical, educational accreditation methods helped physician office laboratories stay in compliance with CLIA, COLA expanded its program offerings to include hospital and independent laboratories. In May of 2011 COLA received the prestigious ISO Registration . Our goal is simple - to use education to help you improve your lab and serve your patients better. By taking a partnership approach, we work with you to make the accreditation process simple, quick, and tailored to meet your specific needs. More

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CUSTOMER SUCCESS REPRESENTATIVE. BASIC FUNCTION OF THE POSITION:. A customer success representative is someone who represents a company or brand, and is the primary point of contact for any customer concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion. Customer success focuses on the long-term success of customers by building relationships with them and helping them realize the full potential of COLA's services. DUTIES AND RESPONSIBILITIES:. Nurture and convert inbound l... view job details