Application Administrator. Who You Are + What You'll Do:. You are an Application Administrator who has solid experience providing support of all production system processing and applications.As part of an elite group that has access to production systems, you are the front line production Subject Matter Expert. This role is where System Administrator and Release Manager meet. You control all things Production and operate in that space of fidelity, meticulousness, and care. You will be responsible for job automation, running batch jobs, running SQL scripts, reviewing logs, system and applicati... view job details
Business Analyst - Kobie Contact Center. Who You Are + What You'll Do:. As a Business Analyst supporting Kobie's contact center operations, you are responsible for analyzing and evaluating performance metrics, resource allocation, and line of business revenue/cost contribution. You will map key metrics against the contact center's operational plan, contractual SLAs, and tactical/strategic goals to ensure alignment and focus.. You will create and facilitate reporting - automating where appropriate - to evaluate initiatives and drive operational efficiencies. Our ideal candidate brings a passion... view job details
Business Systems Analyst (BSA). Who You Are What You’ll Do:. As a Business Systems Analyst, you will be responsible for assessing every aspect of our daily business operations. In this position, you will examine existing and new systems for improvement, report common issues, evaluate company performance, and recommend new system procedures. The ideal candidate is an experienced professional with in-depth knowledge of business processes and business system analysis techniques. The ideal candidate will also be dedicated and demonstrate excellent written and verbal communication skills. What You’... view job details
Tier 1 Supervisor. Who You Are and What You'll Do:. You are an experienced Contact Center Supervisor who thrives on ensuring amazing customer service, meetings contractual service level agreements, and mentoring your team to do great thing. You embody a ‘can-do’ attitude, maintain composure no matter what, and enjoy being a resource for your team. In this role, you will manage a team of Tier 1 contact center agents who work with our loyalty customers by phone and/or email. You will provide guidance, assistance, coaching and feedback to your team while ensuring that service levels are being me... view job details
Analyst - Kobie Contact Center. Who You Are + What You'll Do:. As a Business Analyst supporting Kobie's contact center operations, you are responsible for analyzing and evaluating performance metrics, resource allocation, and line of business revenue/cost contribution. You will map key metrics against the contact center's operational plan, contractual SLAs, and tactical/strategic goals to ensure alignment and focus.. You will create and facilitate reporting - automating where appropriate - to evaluate initiatives and drive operational efficiencies. Our ideal candidate brings a passion for inno... view job details
Job Title. Who We Are and What We Value:. We Are Innovative, Ethical, Collaborative, and Curious. These words don’t just define us, but describe what it’s like for our clients to work with us. We create loyalty and customer experiences through our innovative technology for major brands all over the world. We get to do fun, amazing, award-winning work for some of the biggest brands in entertainment, retail, banking, restaurant and telecommunications. If you love learning about the newest industry trends in an environment where exciting things happen every day, then you will love it here as much... view job details
Product Owner. Who You Are and What You'll Do:. As a Product Owner with Kobie, you will work closely with external users, business managers, and technology teams to develop comprehensive product solutions. The ideal candidate will be an effective communicator with strong analytical skills who can articulate technology and product positioning to both business and technical users throughout the sales and product development cycles. The Product Owner will be the driving force behind process improvements of the existing product. The Product Owner will be responsible for leading the development tea... view job details
Training and Quality Assurance Manager – Contact Center. Who you Are and What You’ll Do:. Are you an experienced contact center leader with demonstrated experience in a training or quality assurance role? Are you skilled at developing and delivering customer service training? Do you excel at providing performance feedback? Are you experienced at compiling performance data, calibrating performance observations to ensure consistency in QA methodology, and identifying training gaps/trends (and potentially devising pathways to shore up any knowledge gaps)? If you said yes to these questions, and ... view job details
Contact Center Analyst - Workforce Management. Who You Are and What You’ll Do:. You are an analytical and strategic workforce analyst, with a passion for excellence in contact center environments. This position will provide operational support and expertise for Contact Center technology functions and resource planning. Your Day to Day:. Manage daily call volume to ensure statistics fall within acceptable levels to meet corporate goals and performance guarantees. Develop and analyze meaningful call center reports by extracting data from various business systems. Facilitates Contact Center repor... view job details