Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system. Responsibilities:. Gather information from the client and determine the issue by evaluating and analyzing the symptoms;. Identify and escalate application defects and priority issues;. Interact with clients to provide information in response to inquiries, conc... view job details
We have enjoyed rapid growth as an organization, and to take our operational effectiveness to the next level, we are looking for a leader to own service delivery for our Payroll Operations department.. Your mission is to streamline payroll service delivery while building a scalable model to assist the HCM business unit in achieving its growth and client retention targets. This role will be focused on leveraging technology, ensuring compliance with best practices, leading with metrics, and providing growth and development opportunities for our team.. We are looking for an experienced leader wi... view job details
We have enjoyed rapid growth as an organization, and to take our operational effectiveness to the next level, we are looking for an experienced Accounting professional to own daily banking activities and ensure on-time delivery of client accounting (GL) files in the implementation process.. Your mission is to ensure timely, accurate banking transactions for clients, rapid issue resolution and customer satisfaction related to client accounting (GL) files.. SPECIFIC DUTIES and RESPONSIBILITIES:. Management of Daily Banking Activities. Prepare and send daily ACH and Positive Pay files. Monitor an... view job details
Essential Duties:. Deliver best-in-class customer service to clients and employees at all times, with an emphasis on being responsive, professional, and accurate. Assist the Implementation team with data entry and reconciliation needs for all other implementation projects. This includes but is not limited to creating and reconciling employee and historical pay import files, maintaining employee changes, reconciling parallel payroll results, system setup of client data. For Small Business implementations:. Identify, formalize, and execute best practices in onboarding, implementation and project... view job details
The HR Business Partner is both a strategic and hands-on role that provides full cycle Human Resources support to all levels of the organization. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.. As an HR Business Partner, you must demonstrate a strong business acumen and understanding of the technology industry (specifically Engineering/Software Development, Product Management, and/or Product Design), as well as functional knowledge of all aspects of human resources management. ... view job details
*This position is located in our Hopkinton, MA office, however, remote candidates will be considered. Driven by growth and new technology initiatives, PrismHR has an opening for an Infrastructure Operations Manager. This role has direct management for a team of infrastructure engineers with varied disciplines across both our legacy and go forward technology initiatives. This role will require someone with a hands-on type of leadership style, someone that can guide others and still roll up their sleeves to contribute to our growing infrastructure. You will collaborate across multiple groups w... view job details
JOB SUMMARY:. We are looking for an enthusiastic Marketing Operations Specialist to join our Revenue Operations team to help drive business growth and will play an integral role in email marketing, customer/prospect outreach activities, working cross functionally on data management initiatives and supporting the technical components of our user conference. Supporting our internal teams, you’ll develop and code emails and landing pages with a keen eye on bringing our creative designs to life. You will be one of the company’s marketing technology “Super Users”, maintaining, evolving and driving... view job details
JOB SUMMARY:. We are looking for an enthusiastic Marketing Specialist to join our Demand Generation team to help drive business growth and create an exciting customer experience through our user conference. You will be an integral part of planning our user conference, PrismHR LIVE, and heavily involved in project managing our content and aid in the distribution of it. This position requires someone who pays close attention to details, can execute on a deadline, and has impeccable project management skills. SPECIFIC DUTIES and RESPONSIBILITIES:. Help with flawless planning and execution of a w... view job details
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits and payroll to small and medium-sized businesses.. This job is based in Sarasota Florida, and is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform so it now helps HROs optimize business processes and increase productivity for overall service efficiency, sales ... view job details
Please note: This position can be remote/telecommute. We are currently accepting applications from those located in the Northeast, Midwest, and South. At PrismHR, we’re building a platform that is helping transform the HR Outsourcing industry to better serve small to medium sized businesses. Our software drives the HR processes for nearly one hundred thousand SMBs and millions of employees. Ultimately our platform provides the tools, processes, and experience to help businesses navigate the HR and Compliance challenges that come with the current environment.. As our new. Technical Product Mana... view job details